Why isn't my laptop able to connect to my Moto E 2nd generation?

[AC Question]

my laptop is not able to connect to moto E 2nd generation

My Dell laptop is is able to discover my moto e 2nd generation mobile, but not able to connect for bluetooth transfer.

 

[Golfdriver97]

Re: my laptop is not able to connect to moto E 2nd generation

My Dell laptop is is able to discover my moto e 2nd generation mobile, but not able to connect for bluetooth transfer.

Welcome to the forums. Have you paired the two for Bluetooth?