Why isn't my Nexus 5 SIM card detected?

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AC Question

Nexus 5 SIM card not detected.

I purchase a new Nexus 5 from an online retailer. Took it to Rogers to transfer my existing Sim card to a mini-sims card. The phone doesn't detect any service provider but it does detect a wifi network. Still we were not able to upload anything from the wifi source.

The retailer inserted his own sim card into the device and it was able to detect a network. They said it was due to the phone being locked. But the phone was already in unlocked setting.

I am using a prepaid plan.

Thanks for your time.