Why won't a popup ad for Samsung Gear VR won't stop coming up on my phone?

[Android Central Question]

I have an S5 note. Starting a week ag a popup ad keeps coming up on my phone and won't stop. I've looked online for ways to stop this and nothing works. If I can't get this to go away I will switch to iphone and never buy Samsung again.

 

[mustang7757]

Can you post a screenshot?
https://forums.androidcentral.com/showthread.php?t=413366

Maybe recent app your using.

I'll leave a Link to register so you can communicate here as a guest account you can only post questions but can't reply
https://forums.androidcentral.com/showthread.php?t=409154

 

[me just saying]

Try going into settings, app, show system apps and see if there is anything there for the samsung gear vr. If so, uninstall it. I had something similar the other day and that was the only way to stop it.

 

[BadgerEric]

Try going into settings, app, show system apps and see if there is anything there for the samsung gear vr. If so, uninstall it. I had something similar the other day and that was the only way to stop it.

When I go into show system apps it is there. But unlike the other apps that show up here there is no uninstall button and the disable app is grayed out.

 

[mustang7757]

When I go into show system apps it is there. But unlike the other apps that show up here there is no uninstall button and the disable app is grayed out.

Hi, welcome to AC!
You can try this app for few dollars disables pretty much any app on the phone , I use it on all my Samsung phones.

https://www.packagedisabler.com/

 

[me just saying]

When I go into show system apps it is there. But unlike the other apps that show up here there is no uninstall button and the disable app is grayed out.

my only other suggestion is to check notifications and see if there is something there. you could also go so the samsung community on samsungs website and ask there.

 

[B. Diddy]

Welcome to Android Central! Just to clarify -- Galaxy S5 or Note5?

See this guide to see if it can identify the app responsible: Full screen ads. How to find the culprit. - Android Forums at AndroidCentral.com