Why won't my Galaxy S4 update to Lollipop?

[AC Question]

why wont my galaxy s4 update to lollipop?

I am in The UK and although I check every day my sim free GT19505 has not received the notification to update from android 4.4.2 to the new firmware. I check on both the phone and using Samsung Kies. However my wife has the identical phone to me and she can receive the update!
Any thoughts?

 

[Raptor007]

Re: why wont my galaxy s4 update to lollipop?

Samsung rolls things out slowly just like Google to prevent overload. They could use IMIE as their rollout roster. Has Samsung posted the update on their website for manual download or recovery?

Also if you are comfortable you can get the firmware updates here Firmwares - SamMobile and follow their directions but make sure you have the right version.