Why won't my phone rotate the display to landscape mode?

[AC Question]

I have an Xperia X Performance. Lately, the phone refuses to go in to landscape mode. If I reboot the phone, it will work for a while, but then the rotate eventually stop working. I have also noticed that the Camera app always goes into landscape, and won't go into portrait mode. The phone is set to auto-rotate. Help, please!

 

[anon(632115)]

Does it do it in safe mode?

 

[jnak00]

I'll give that a shot. It's a little annoying because sometimes it can be fine for a day before it starts doing it. Safe mode is pretty crippled for me.

 

[jnak00]

Wow, safe mode toasted my phone. All my email accounts disappeared after safe mode. I have to re-add them all. The screen rotate did seem to work while in safe mode, but I couldn't leave it that way for long. as I need full functionality on my phone.

Any other way to check what might be going wrong with my phone's rotation?

 

[Rukbat]

If it worked in safe mode, but safe mode removed your email accounts, I'd guess (but it's just a guess, since I don't have the phone here) that you have some malware in the phone.

 

[jnak00]

If it worked in safe mode, but safe mode removed your email accounts, I'd guess (but it's just a guess, since I don't have the phone here) that you have some malware in the phone.

How would one go about checking that? Seems doubtful since I only install apps from Google Play and the phone is about six weeks old, but I guess anything's possible.

As an aside, I use BlackBerry Hub+ for my email, so I wonder if that has something to do with losing all my email accounts in safe mode.

 

[jnak00]

Turns out Sony is working an update to fix this problem:

Sony says Xperia X Performance accelerometer issue will be fixed soon - GSMArena.com news