Why would someone who owns a Samsung phone need to download the Samsung system apps?

[billie beach]

So, I have an odd question.. While going over my husband's Google account and activity - he has 2: 1 personal, 1 business - and I watch them both for anything out of the ordinary, especially lately, since there had been some issues with fraud on our wireless account, Spyware on my phone (yes, verified), among some other issues I won't get into unless you need the details. Anyway, what I came across was this: in December of 2020 it showed that he installed a SIM mobility KIT, AP Remote Support for AT&T, Samsung KMS Agent, Briefing App for Samsung, Samsung Gallery, Samsung Keyboard, Samsung Experience, Samsung Biz Service. Now, the thing is this- WHY? Why would he need to download or install ANY of these since he ALREADY OWNS a Samsung Galaxy Note 8? It comes pre-installed with these programs/appstore the most part, that I could find. Minus the AP Remote Support for AT&T, which, AGAIN - WHY? We have AT&T, so why install an app when we have the service?

 

[Kizzy Catwoman]

These would be automatic updates from Samsung. Nothing he could or would manually download. The Note 8 would have had still had updates from Samsung back in December as it was not End of Life for updates back then. It is nothing to worry about or fret about. It is just normal activity for his phone.

If your husband knows you monitor his accounts then just ask him if he remembers updating his phone. Most of these queries can be answered by just speaking to each other about your concerns.

 

[L0n3N1nja]

It would be normal for a Note 8 on AT&T to be downloading Samsung and At&t apps. Yes most of them come preinstalled but phone updates make changes to the apps, they sometimes add or remove system apps, and apps get replaced by newer versions beyond a simple update as well.

What would be alarming is if he was downloading apps for another type of phone or carrier.

 

[B. Diddy]

Welcome to Android Central! Just here to agree that this is totally normal.

Since you clearly have concerns about security, these threads might be useful:

“I’ve been hacked” - Android Forums at AndroidCentral.com
[GUIDE] How To Avoid Malware - Android Forums at AndroidCentral.com