wi-fi not working

[ddickinson]

So my wife's phone won't connect to wi-fi. It wont even turn on now. Just says error. Anyone have an idea what the problem could be. Did everything that the other forums suggested. Even hard reset. No luck.

 

[TheMysteriousOne]

Wi-fi antenna in the phone might have gotten loose...
https://www.ifixit.com/Device/HTC_One_M9