WiFi has Failed

[Ca_lvn]

WiFi no longer connects shows a good signal but it doesn't work referring to home the only place I wifi all my other electronics work fine , I have deleted in the phone and reentered makes no difference tryed Turing 2.4 on in the router and the phone only connects to 5 that would be the preference anyway.

Other than doing a factory reset I see no other options here I really don't want to do that spent too many hours setting up my phone

Help appreciated..

 

[N4Newbie]

Go to Settings -> Wi-Fi & Internet. Tap the three-dot menu at top right and then tap Reset Wi-Fi, mobile & Bluetooth.

You will have to re-configure your Wi-Fi connection and also re-pair your Bluetooth devices.

 

[Ca_lvn]

WiFi still not working after a long and easy phone call to Google they will RMA me a new phone.

Does anyone know if I should include the charger and cable with the phone being returned.
Thanks in advance.

 

[ImTurningViolet]

You are supposed to return your charger and cable as well but I didn't do it with one of my returns and they never said anything about it.

 

[idiotekniques]

You are supposed to return your charger and cable as well but I didn't do it with one of my returns and they never said anything about it.

Google told me specifically not to return any of the accessories, the box or anything else besides a factory reset phone.

 

[N4Newbie]

Google told me specifically not to return any of the accessories, the box or anything else besides a factory reset phone.

^^This^^

 

[Mike Dee]

Google told me specifically not to return any of the accessories, the box or anything else besides a factory reset phone.

My instructions with my RMA said to include everything.

 

[idiotekniques]

My instructions with my RMA said to include everything.

Are you in the US?

I can't think of another reason why their RMA instructions would be different in the same country, unless it's specific to each RMA center in the country

 

[Ca_lvn]

Upon further review it says to include device only , I did not read thoroughly before I posted, I was looking at the RMA and instruction that I printed out it's different than what the email included

Thanks for your responses and to Google a long hour on the phone but a painless RMA decision great customer service

 

[Mike Dee]

Are you in the US?

I can't think of another reason why their RMA instructions would be different in the same country, unless it's specific to each RMA center in the country

I'm in the US....I received a new unit first and the return instructions said to include everything....funny thing was it said including HDMI adapter.

 

[Mike Dee]

Are you in the US?

I can't think of another reason why their RMA instructions would be different in the same country, unless it's specific to each RMA center in the country

Here's my RMA instructions

 

[Ca_lvn]

Here's my RMA instructions

Interesting yours has specific steps by number what to do or include and mine did not just basic directions, I'm surprised that any RMA would differ

 

[Mike Dee]

Interesting yours has specific steps by number what to do or include and mine did not just basic directions, I'm surprised that any RMA would differ

Don't know......did you get a replacement first?

 

[Ca_lvn]

Don't know......did you get a replacement first?

No and I'll be using a cheap phone while I'm waiting for my pixel to return bummer

 

[Mike Dee]

No and I'll be using a cheap phone while I'm waiting for my pixel to return bummer

Maybe that's the difference....looks like you got a better deal if they are sending a new unit with accessories.

 

[Ca_lvn]

Maybe that's the difference....looks like you got a better deal if they are sending a new unit with accessories.

The Google rep did say new but I took that with a grain of salt
Regular Pixel 2

 

[Mike Dee]

The Google rep did say new but I took that with a grain of salt

I haven't heard of any refurbished exchanges so far

 

[Ca_lvn]

I haven't heard of any refurbished exchanges so far

Did you receive your replacement device sealed like new with accessories?

 

[Mike Dee]

Did you receive your replacement device sealed like new with accessories?

I received a brand new Pixel in the box with everything

 

[Ca_lvn]

Go Google my replacement shipped that was fast