WiFi is Disabled, unsure how to proceed?

[Cyborg361]

I bought a Moto G4 about 5 months ago after my last one got bricked. Up until yesterday it has been working well, until I installed a new OS update from Android. Since then, my home WiFi network is not responding and says that it is disabled, despite other devices being able to connect with it.
So far I have tried switching IP from DHCP to Static, Resetting the router, reboots, going back to default settings, and factory resetting the phone. Is there anything else I can possibly try, or should I cut my losses and get a new phone?

 

[B. Diddy]

Re: Wifi is Disabled, unsure how to proceed?

To be clear, the system update is distributed by the carrier (if the phone is carrier-branded) or by Lenovo (if it's an unlocked phone), not directly from Google. The update was pushed over-the-air, correct?

Where does it mention the term "disabled"? Is that what shows up in the Settings>Wi-fi list? Can the phone connect to other wi-fi networks without problems?

 

[Cyborg361]

Re: Wifi is Disabled, unsure how to proceed?

Okay, just checking in case the update could be what's causing the issue.
Yes, it shows up in the WiFi list when I try to connect to my home network. However, my phone can connect to public networks without a problem.

 

[B. Diddy]

Re: Wifi is Disabled, unsure how to proceed?

Your DHCP range for the router is wide, right? In other words, it's set to something like 192.168.0.2 to 192.168.0.255?

Is the router's firmware up to date?

 

[Cyborg361]

Re: Wifi is Disabled, unsure how to proceed?

Yes, the DHCP range is wide. I'm not sure if the router's firmware is up to date

 

[Cyborg361]

Re: Wifi is Disabled, unsure how to proceed?

I would assume it is as other phones are not having issues connecting

 

[Cyborg361]

Re: Wifi is Disabled, unsure how to proceed?

I switched out the SD card and put it into another phone to see if it's a hardware or software issue. The other phone connected to WiFi without any problems so I'm assuming at this point that the issue is with the hardware. I'll be getting a replacement, but these Moto G phones don't seem to last very long.

 

[Niv77]

I'm having this issue with my V20. my connection drops out on my V20 all the time but internet works on my smart TV and other mobiles.
had to restart ny phone for it to work then will disconnect after some time.

 

[Cyborg361]

Damn, that sucks. I'm going to try contacting my cell provider to see if there are any other options first. But I'm pretty sure the issue is a broken WiFi antennae, in which case a replacement is the only option from what I've read on the topic so far.