Wipe cache partition not working today

[dllrogers55]

I have done a wipe cache partition many times in the past but today it's not working. When I follow the same routine it just restarts the phone. I never get into the Android screen where I can scroll to select. I tried it four times and it does the same thing. T-mobile page still has the same steps as I always follow. Any ideas?

 

[B. Diddy]

This page? https://support.t-mobile.com/docs/DOC-11017

Have you noticed any other problems with your power, Home, or volume buttons?

 

[dllrogers55]

Yes, that is the correct T-Mobile page for steps I always use. I have not noticed anything wrong with all buttons. It's very strange. I pulled the battery first for one try. I did this to my Note tablet with no problems.

I'll keep trying though when I have time.

 

[R8J8D]

Hi , I thought it was only me , I had the exact same think happen to me yesterday .
I have also done this before , about a month ago and it work well , yet yesterday I could not enter the sub-menu in the recovery mode etc ...
Nexus 5 running 5.0.1

 

[dllrogers55]

Maybe instead of pressing all three at once there is another sequence to insure the access. I might call T-Mobile when I have more time. Maybe one of the recent Samsung updates did something to mess it up.

 

[dllrogers55]

Still not able to get this to work. Anyone have ideas or is it just impossible since the last Samsung update? I really want to be able to do this again.

 

[JimSmith94]

I have trouble hitting all three buttons at the same time, so I always press and hold volume up, then add home, and then add power. When the blue "starting recovery" text appears on the screen, I let go and it finishes booting into recovery. I'm on the latest 4.4.2 NK3 but it's worked for me on every other version and on multiple phones.

 

[dllrogers55]

I have trouble hitting all three buttons at the same time, so I always press and hold volume up, then add home, and then add power. When the blue "starting recovery" text appears on the screen, I let go and it finishes booting into recovery. I'm on the latest 4.4.2 NK3 but it's worked for me on every other version and on multiple phones.

I have the same version you do. I've tried holding the buttons in the same way with no luck. I have done this numerous times before with NO trouble. It's just so strange. I haven't had enough time to call T-Mobile and I'm not sure they will have an answer other than the link in post #2 which is the way I've always done it.

 

[dllrogers55]

Just did a quick "chat" with T-Mobile. Only suggestion outside of Master Reset was try removing SIM card and try again either with the SIM in or out. I think I had done that before as well. Didn't work this time. So I am stuck. I want to avoid a Master Reset but might have to resort to that in the future. Darn it! Maybe it will magically fix itself.

 

[dllrogers55]

Problem FIXED all by myself!!!!! I spent time doing a factory / master reset and I still couldn't get into the recover area to wipe the cache. So I removed the SD card that I wanted to replace. I purchased a Samsung card recently and transferred everything to it. Leaving the SD card out, I did another master reset. It worked this time! I wish T-Mobile had thought to mention that to me! All they mentioned was the SIM card.

I have the new Samsung card in and so far so good! Whew! That was a long process getting all the settings and configurations set up again. Blackberry was so much easier in getting things back the way they were! I love learning about my phone so this was just another learning experience.