Wipe Data Cache Partition not available

[jstwondrng]

Followed all of the steps on the T-Mobile page but not getting an option after pressing power and volume up for "wipe data cache partition". Any suggestions?

J

 

[Javier P]

Which steps are you following and where exactly you got stuck? Are they different from these ones?

https://productforums.google.com/forum/m/#!topic/nexus/P6A7S1keMec

What Android version are you running? I think step 5 could be a bit different after the most recent update.

 

[jstwondrng]

Which steps are you following and where exactly you got stuck? Are they different from these ones?

https://productforums.google.com/forum/m/#!topic/nexus/P6A7S1keMec

What Android version are you running? I think step 5 could be a bit different after the most recent update.

After performing step 6.

J

 

[jstwondrng]

Tried "step-by-step" process again and still no option for wipe data cache partition. Anyone have any suggestions?

J