Wirefly Order Shipments Pushback 2-3 weeks..FYI

[digmys]

I just need to know if wirefly has at least their first batch of phones already sitting in their warehouse

Wirefly has 0 phones, hence the 2-3 week waiting period. Which could be even longer now that there is a damn embargo in US Customs against HTC.

 

[jelsenburg]

Thank goodness I canceled my order with Wirefly to get it through Sprint cause they are doing their best to get the phone to you before Friday..and not deceiving their customers about any kind of delay...oh wait I didn't cancel my order and still have it at $119 + a free bluetooth, no tax and free shipping...and waiting just like everyone else.

 

[Face-Al]

Looks like we still getting the phone on time wirefly people...
This is my chat with the rep..

Please wait while we find an agent to assist you...Please be sure not to refresh your browser or hit the "back" button during our session.
You have been connected to Ibadul .
Ibadul : Hi ******, Thank you for contacting our chat support group. I'd be glad to help you with that.
Ibadul : How are you doing today?
Me: good
Ibadul : That's great.
Me: I was wondering when is the EVO 4g is shipping?
Ibadul : For security reasons, could you please verify the last four digits of your Social Security Number?
Me: ####
Ibadul : Thank you for the verification.
Ibadul : Please allow me 2 minutes while I review your order.
Me: k
Ibadul : Thank you.
Ibadul : The phone model HTC EVO 4G LTE will be launched on "05/18/2012" and once the phone is available in the stock, we will ship your phone within 24 hours.
Me: the 18th, are you sure?
Ibadul : Yes, that is correct.
Me: people saying on blogs that HTC got delayed
Ibadul : Yes, that is correct, The phone will be shipped late for the order that has been placed recently.
Ibadul : However, this order was placed earlier; so, we'll process this order by "05/19/2012".
Me: but am guaranteed to ship by the 19th
Me: ?
Ibadul : Yes, that is correct.
Me: Thank you!
Ibadul : You are welcome.
Ibadul : ******, is there anything else I can help you with?
Me: thats it
Me: thanks

 

[Chuckl]

Looks like we still getting the phone on time wirefly people...
This is my chat with the rep..

That's not what they just posted on their Facebook wall.

*Important EVO 4G LTE Update* Due to circumstances beyond our control, the Sprint EVO 4G LTE is no longer slatted for national release on May 18th. We are in constant contact with HTC and Sprint and as we receive information regarding the release we will pass it along to our fans and customers. For more details about the delay here is an article from The Verge: HTC One X and Evo 4G LTE indefinitely delayed at US Customs for investigation of Apple patent infringement | The Verge​

 

[Face-Al]

They tweeted me on friday saying that their shipment on route and they should start shiping this week

Sent from my PC36100 using Android Central Forums

 

[aokusman1]

I wouldn't believe a word those guys say. Wirefly has a bad reputation just do a search.

Sent from my SAMSUNG-SGH-I717 using Android Central Forums

 

[wirefly_kim]

Hey everyone, I dont have any more info to post. We are waiting on Sprint to get us the phones. AS SOON as we get them, we will start shipping them. Not trying to be difficult, but I honestly dont have anything more than that to tell you. We were hoping to hear from Sprint today, but at this time they have not told us anything. I am sorry for the wait - I sincerely wish we had them to ship out to you all. If you have a specific issue with your order, Please PM me the order number and I will be happy to look into it for you.

As soon as I have info, I will post it so you all know about the phones and when they will start to ship.

 

[wirefly_kim]

Hi everyone, I just wanted to share this message from our CEO with you. I appreciate your patience and apologize for the delay you have experienced with your orders. Please let me know if you have any questions.

First, let me say that I am very sorry for the inconvenience that Sprint HTC EVO 4G LTE preorder customers have experienced through Wirefly. Although the situation was completely unexpected and out of our control, this is certainly not the sort of customer experience we endeavor to provide.

Each time we consider running a preorder for a device, we carefully weigh the information we have available to us and make a decision to support the preorder or not based on whether the customer experience will be a positive one. I can assure you that had we known the inventory challenges this device would experience, we would have chosen not to offer a preorder.

At this point, you probably know that inventory for the HTC EVO 4G LTE is severely constrained nationwide. It is our understanding that US Customs officials only released a fraction of the devices last week and that entire first shipment was just released (see article for additional information). We are in constant contact with Sprint and will send preorder customers an email with the latest information as soon as we can.

In the meantime, we appreciate your patience. We think that we offer great value and a positive customer experience. This situation doesn?t sit well with us at all. In addition to your Wirefly Preorder Price Guarantee that guarantees you?ll pay our lowest price for up to 30 days after the device officially launches, we are also upgrading your shipping to Next Business Day at no additional charge. It isn?t much, but we feel it is the least we can do considering how loyal you have been to us.

Thanks again for shopping with us. We greatly appreciate your business and hope to be shipping the new HTC EVO 4G LTE soon.

Sincerely,

Andy Zeinfeld
Chief Executive Officer