I've had this happen several times since Monday. My phone just doesn't charge while on a wireless charger. I only use wireless charging. I have 2 Samsung chargers, one lamp with a wireless charging base (not sure of the brand) and an iOttie wireless charger in my car. I'll drive home and the phone will be charging, when I get home I'll throw it on the lamp base and nothing. Then I'll walk it into the bedroom and try the wireless charger on my nightstand and nothing again. Then I'll jump in my car to run to the store and throw it on that charger and nothing. I have to restart my phone to get it to start charging again. It'll work for a day or so and then stop again. It's obviously a phone issue since it does the same thing with all my wireless chargers (it charges if I use the plug). I haven't downloaded any new apps and I've cleared the cache. I'm at a loss. It just started this week and I've had this phone since it came out. Anyone have any ideas?
Wireless charging isn't working all the time
- Thread starter lmandl
- Start date
Well, since it doesn't happen every time it's hard to see if safe mode fixes the problem (it does charge in safe mode). I do have a case on it but it's the same case I've used since buying the phone. The problem has only started this week.
Hermes Hidayat
Well-known member
- Feb 6, 2017
- 2,630
- 5
- 38
i know my question is a bit dumb but did you place the phone correctly?i have the same issues at times too.i use a RhinoShield SolidSuit and yes at times it just wont charge.but if i correct the position it does charge.
The car only lets you place it in the holder one way so that's not an issue. I've tried moving it around on the other chargers and no matter what position it's in, it just doesn't charge...until I restart it. Then it charges fine. It's driving me crazy.
Hermes Hidayat
Well-known member
- Feb 6, 2017
- 2,630
- 5
- 38
That's so odd. I've never had that issue with any of my charger. Well, on the bright side, it's been 5 days without having this issue. I'm wondering if it was an app that maybe updated and messed something up and maybe was updated again to fix it. I'm knocking on wood!
Rukbat
Retired Moderator
- Feb 12, 2012
- 44,528
- 32
- 0
Well crap, I thought it was fixed. So you think it's hardware? Maybe I'll run it into Verizon then and see what they have to say.
I went to Verizon today and they think it's a software issue. They told me to email Samsung to see what they suggest. Onto my next step!
- Feb 6, 2017
- 96,026
- 11,548
- 113
So, here was their reply:
Thank you for contacting Samsung Technical Support.
It must be quite inconvenient for you as your phone isn't taking charge with the wireless charger. We regret for the inconvenience caused to you.
We appreciate your efforts for trying with multiple wireless chargers. Please perform the following troubleshooting steps one by one in order to resolve the issue and check if the issue got resolved after completion of each step and if not, perform the next available troubleshooting step/possible option.
1. While the phone is turned ON, press and hold the power button and the volume down button for 7 seconds to perform a soft reset on the phone. It will reboot and clear the static charges present in the internal circuit of the phone.
2. Check for any available software updates for your phone.
To check for any Updates available for your phone, please follow the below steps.
a. From the Home screen, touch Apps.
b. Touch Settings.
c. Touch System update.
d. Touch Update now.
3. Launching the phone in Safe Mode will disable(not delete) the downloaded apps on the phone. By this you will be able to detect if the issue is triggered by installing any third party app. It will not delete any data from the phone. Launch the phone in “Safe Mode” by following the below steps and check with the result.
1.Power the device off
2.Press and hold the Volume down key + Bixby key, then press and hold the Power key.
3.When the device vibrates; release only the Power key.
4.Keep pressing the Volume down key until the device boots up completely.
5.If successful, Safe Mode will appear on the device screen in the bottom left corner.
Note: To exit from Safe Mode please restart the phone.
Please check if the issue is resolved in Safe Mode by observing the phone for a few hours and if the issue is resolved in safe mode, it indicates that the issue is because of third party applications so remove the third party applications to resolve the issue permanently through Application manager available in Settings.
4. If the issue isn’t fixed, please perform a Factory Reset on your phone. Factory reset steps will completely reset the phone, deleting ALL settings and all data on the phone (including phonebook entries, pictures, and messages). Please back up the phone data by following the below steps.
Please install the Smart switch application on your PC and connect your phone using USB cable to transfer the data.
(a). For PC: https://forums.androidcentral.com/e...2Fdownload%2Fsmartswitchwin%2F&token=eU1XUIrF
(b). For Mac: https://forums.androidcentral.com/e...2Fdownload%2Fsmartswitchmac%2F&token=5VZ80tXW
Steps to backup data to the PC:
a. Connect your Samsung phone to your computer using a USB cable.
b. On the Smart Switch screen, click MORE.
c. Click Preferences, and then select the Backup items tab.
d. Select the content types you would like to back up, and then click OK.
e. Click Backup on the main Smart Switch screen. It may take several minutes for the backup to be completed.
f. A screen appears, informing you that the backup is complete. Click Confirm.
Before performing factory reset on the phone, I request you to disable the Reactivation lock and remove Google account that is configured on the phone(if the option is available).
The Google and Samsung accounts both must be removed to prevent the phone getting locked by Google FRP (Factory Reset Protection) or Samsung Reactivation lock. These locks prevent un-authorized reset/usage of the phone.
NOTE: To remove Google account, please navigate to Apps > Settings > Cloud and accounts > Google > Tap on it > More > Remove account. For Samsung account, go to Apps > Settings > Cloud and accounts > Samsung > Tap on it > More > Remove account.
NOTE: Performing Reset would erase all the data on the phone.
After removing the accounts, navigate to Apps > Settings > General Management > Reset > Factory Data Reset.
After performing factory reset, please set up the phone and check if the issue persists before you restore the data to your phone.
Ideally performing the above steps should fix the issue. If the issue persists, you need to send the phone to our service center.
You can file a service request to have the unit inspected and serviced by our authorized service technician.
Click on the link below to file a Service Request:
Link: https://forums.androidcentral.com/e...%2FSUPPORT%2Fservice%2Frequest&token=WFHzbejm
Alternatively, you may also contact our 24/7 live chat support or call us in filing a service request. Please click on "Contact Us" for more information on getting in touch with us.
If you wish to chat, email or call us for any questions, please go to the "Contact Us" option available on the right hand side of the support page.
Sincerely,
Thank you for contacting Samsung Technical Support.
It must be quite inconvenient for you as your phone isn't taking charge with the wireless charger. We regret for the inconvenience caused to you.
We appreciate your efforts for trying with multiple wireless chargers. Please perform the following troubleshooting steps one by one in order to resolve the issue and check if the issue got resolved after completion of each step and if not, perform the next available troubleshooting step/possible option.
1. While the phone is turned ON, press and hold the power button and the volume down button for 7 seconds to perform a soft reset on the phone. It will reboot and clear the static charges present in the internal circuit of the phone.
2. Check for any available software updates for your phone.
To check for any Updates available for your phone, please follow the below steps.
a. From the Home screen, touch Apps.
b. Touch Settings.
c. Touch System update.
d. Touch Update now.
3. Launching the phone in Safe Mode will disable(not delete) the downloaded apps on the phone. By this you will be able to detect if the issue is triggered by installing any third party app. It will not delete any data from the phone. Launch the phone in “Safe Mode” by following the below steps and check with the result.
1.Power the device off
2.Press and hold the Volume down key + Bixby key, then press and hold the Power key.
3.When the device vibrates; release only the Power key.
4.Keep pressing the Volume down key until the device boots up completely.
5.If successful, Safe Mode will appear on the device screen in the bottom left corner.
Note: To exit from Safe Mode please restart the phone.
Please check if the issue is resolved in Safe Mode by observing the phone for a few hours and if the issue is resolved in safe mode, it indicates that the issue is because of third party applications so remove the third party applications to resolve the issue permanently through Application manager available in Settings.
4. If the issue isn’t fixed, please perform a Factory Reset on your phone. Factory reset steps will completely reset the phone, deleting ALL settings and all data on the phone (including phonebook entries, pictures, and messages). Please back up the phone data by following the below steps.
Please install the Smart switch application on your PC and connect your phone using USB cable to transfer the data.
(a). For PC: https://forums.androidcentral.com/e...2Fdownload%2Fsmartswitchwin%2F&token=eU1XUIrF
(b). For Mac: https://forums.androidcentral.com/e...2Fdownload%2Fsmartswitchmac%2F&token=5VZ80tXW
Steps to backup data to the PC:
a. Connect your Samsung phone to your computer using a USB cable.
b. On the Smart Switch screen, click MORE.
c. Click Preferences, and then select the Backup items tab.
d. Select the content types you would like to back up, and then click OK.
e. Click Backup on the main Smart Switch screen. It may take several minutes for the backup to be completed.
f. A screen appears, informing you that the backup is complete. Click Confirm.
Before performing factory reset on the phone, I request you to disable the Reactivation lock and remove Google account that is configured on the phone(if the option is available).
The Google and Samsung accounts both must be removed to prevent the phone getting locked by Google FRP (Factory Reset Protection) or Samsung Reactivation lock. These locks prevent un-authorized reset/usage of the phone.
NOTE: To remove Google account, please navigate to Apps > Settings > Cloud and accounts > Google > Tap on it > More > Remove account. For Samsung account, go to Apps > Settings > Cloud and accounts > Samsung > Tap on it > More > Remove account.
NOTE: Performing Reset would erase all the data on the phone.
After removing the accounts, navigate to Apps > Settings > General Management > Reset > Factory Data Reset.
After performing factory reset, please set up the phone and check if the issue persists before you restore the data to your phone.
Ideally performing the above steps should fix the issue. If the issue persists, you need to send the phone to our service center.
You can file a service request to have the unit inspected and serviced by our authorized service technician.
Click on the link below to file a Service Request:
Link: https://forums.androidcentral.com/e...%2FSUPPORT%2Fservice%2Frequest&token=WFHzbejm
Alternatively, you may also contact our 24/7 live chat support or call us in filing a service request. Please click on "Contact Us" for more information on getting in touch with us.
If you wish to chat, email or call us for any questions, please go to the "Contact Us" option available on the right hand side of the support page.
Sincerely,
- Feb 6, 2017
- 96,026
- 11,548
- 113
Right? Well, on the plus side it hasn't acted up in a week so I'm thinking it was an app messing with it.
- Feb 6, 2017
- 96,026
- 11,548
- 113
_YoKolorMeBadd
Well-known member
- Mar 20, 2013
- 224
- 0
- 0
I have the same ottie case, mine keeps saying that it's over heating. Is that normal? Does that with the iPhone too. None of my other chargers do that.
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