With The Note 7 Recall... Does Apple Automatically Claim The 2016 Victory?

[Christine Aflak]

On the evening news tonight. New units are not in stores obviously, but have arrived in the country.

Great news! I really didn't wanna wait 3-4 weeks to use my baby again... Yes, I just called it my baby.

 

[aveage_asianguy]

Yah , but samsung note 7 is still a better phone

 

[libra89]

The vast majority of iPhone users are the most casual of phone owners. I know plenty of iPhone owners and not a single one of them is a power user. They tend to buy iPhones for their simplicity or because of reasons like they want access to their iTunes.

This is 100% true. Most of my friends that have iPhones aren't power users. To an extent, I fall into that group too.I love the simplicity of the iPhone, and I'm not a power user but not having customization got to me after 2 months, lol.

 

[LeoRex]

I sincerely hope Samsung has correctly identified the faulty battery units and that the replacements are all faultless. Because the turn around of supplying new units is incredibly quick.

Should there be any more reports of phone fires and meltdowns with the new units, this will be a disaster of Titanic proportions. All industry analysts are saying the same thing, that the cause of all this fiasco is Samsung's rush to launch before the next iPhone.

I hope Samsung are not rushing again to resupply new units.

Based on how quickly they acted, and how decisive the action, they must have isolated the root cause fairly quickly, and with a fair amount of certainty...

As for the analyst part, who knows. But EVERY phone is rushed to the market. These things are never done ahead of time. There's always some sort of last minute emergency, some sort of defect or code change, something that causes people to scramble about like its the end of the world. Samsung does it... LG, Apple, etc... so to point fingers and blame Samsung for rushing, while accurate, ignores the fact that is pretty much industry standard to do so.

And you are 100% dead on. The first time a replacement Note 7 burns, everyone will lose their minds... and completely ignore the fact that you can find stories of pretty much every other phone on the market suffering a battery failure of some sort and burning up. This will, of course, be totally overlooked in the news story and it'll be "ERMAGHERD!!! SAMSUNG IS FIREZ!!!!" Samsung has a pretty rough road ahead in terms of repairing their reputation.

 

[chyeo1979]

Based on how quickly they acted, and how decisive the action, they must have isolated the root cause fairly quickly, and with a fair amount of certainty...

As for the analyst part, who knows. But EVERY phone is rushed to the market. These things are never done ahead of time. There's always some sort of last minute emergency, some sort of defect or code change, something that causes people to scramble about like its the end of the world. Samsung does it... LG, Apple, etc... so to point fingers and blame Samsung for rushing, while accurate, ignores the fact that is pretty much industry standard to do so.

And you are 100% dead on. The first time a replacement Note 7 burns, everyone will lose their minds... and completely ignore the fact that you can find stories of pretty much every other phone on the market suffering a battery failure of some sort and burning up. This will, of course, be totally overlooked in the news story and it'll be "ERMAGHERD!!! SAMSUNG IS FIREZ!!!!" Samsung has a pretty rough road ahead in terms of repairing their reputation.

Since the exchange is voluntary, there must be some people who do not exchange their phone. I wonder how Samsung is going to verify if it's new or old battery if any phone were to catch fire after the exchange is over. I think Samsung has got into a huge mess.

 

[cardboard60]

To me Apple hasn't won nothing.
Because I will not even consider buying a Apple phone.
Don't understand why everybody that loves Apple comes on a Android forum and talks about what a Apple Phone does.
I've had many Apple phones years ago.
They are not in my choices of phones period.
Apple will not get any of my money.

 

[1213 1213]

I must admit I am concerned about one thing. Here in Australia it is reported that new Galaxy Note 7's have already arrived.

I sincerely hope Samsung has correctly identified the faulty battery units and that the replacements are all faultless. Because the turn around of supplying new units is incredibly quick.

Should there be any more reports of phone fires and meltdowns with the new units, this will be a disaster of Titanic proportions. All industry analysts are saying the same thing, that the cause of all this fiasco is Samsung's rush to launch before the next iPhone.

I hope Samsung are not rushing again to resupply new units.

What analysts? The release date of the note was the same as last year.

 

[LegalAmerican]

Samsung lost with the Note 7, outside of recall, there are many reviews, true reviews, of the device that stat that it has lag issues and poor battery, despite being the same as S7E.

The lag might be solved with future update, but now there are S7, S7E, Axon 7 and One+3 phones on the market, all of them are better value in terms of money than the note, unless you really need S-Pen.

With so many cheaper and in times even better choices, S7E being the closest one to the note 7 and already proven to be the best phone atm, iphone 7 set to launch any moment and LG V20, the Note 7 does not have a solid ground to come after the recall.

It will sell, but not as it should be, it's a battle that Samsung lost.

I diagree whole heartedly. And I still can't for the life of me figure out why the One Plus 3 is STILL being spoken of in the same vein as the Note 7. Yes it's half the price, and yes it's Android. That's where the comparisons should end. The Note 7 has expandable storage, a FAR better screen, a FAR better camera, bigger battery, not just the "s pen" but all of the accompanying software, water-resistance, I could go on and on. The One Plus 3 is not better in terms of value or anything else, unless you're thrilled with a device from 2014 or early 2015. My Note 4 blew the One Plus 3 out of the water and I bought that in October of '14. The only part of your argument that's semi valid is the S7 and S7E claims, but the Note 7 is at least as good as them, and probably better once this recall thing is done.

 

[LegalAmerican]

While that may be true it's all about the general public's perception. While the people in the know understand the situation and see it like how you described, most don't. We are the minority here. A lot of people are just going to see "Oh wow Samsung phones explode, I'm not buying one of those." I have had a bunch of people I know tell me "OMG you got the new Samsung phone, you should stop using it, it's going to explode!" because they just see the headlines which are always sensationalized. This happening on the heels of the next iPhone being announced is going to hurt Samsung. Maybe not as bad if it were the S7/S7E as those are more mainstream then the Note but anyone deciding between the Note 7 or the 7 plus might be swayed by this.

You're right. It is far too much to ask for adults to understand what a recall is. Every time I've gotten a recall notice in the mail for my vehicle, I am happy because it means free service for the vehicle that will make it better than it was before, without me spending a dime. Sure, in a perfect world it would be AWESOME if the device was perfect right from the release, but no device ever is. Every single device will have a percentage of units that fail, and this is the first time I've personally had the manufacturer take them all back and give me a new device with the issue corrected.

I'd have to be a massive fool to complain about that deal.

 

[chyeo1979]

I diagree whole heartedly. And I still can't for the life of me figure out why the One Plus 3 is STILL being spoken of in the same vein as the Note 7. Yes it's half the price, and yes it's Android. That's where the comparisons should end. The Note 7 has expandable storage, a FAR better screen, a FAR better camera, bigger battery, not just the "s pen" but all of the accompanying software, water-resistance, I could go on and on. The One Plus 3 is not better in terms of value or anything else, unless you're thrilled with a device from 2014 or early 2015. My Note 4 blew the One Plus 3 out of the water and I bought that in October of '14. The only part of your argument that's semi valid is the S7 and S7E claims, but the Note 7 is at least as good as them, and probably better once this recall thing is done.

What the truth is, is less important than what the consumers believe or think. Unfortunately, this is a battle which Samsung shot themselves in the foot. Already, we can see many Note 7 users wanted to change phone, it will be even harder to attract new users who probably will wait to confirm there is no more issues, or jump to other phones if they can't wait.

We better pray the battery issue will be solved after the exchange is over. If fire cases continue to occur, it will be the final nail in Note 7's coffin.

 

[LegalAmerican]

What the truth is, is less important than what the consumers believe or think. .

Apple should have that sentence on a plaque in every executive office.

 

[LeoRex]

I bet you they put in some sort of marker in the phone that is temp resistant... a 'black box' so to speak, like those water incursion stickers, that would survive a fire that Samsung can point to as evidence. I know I would do that as a CYA failsafe.

 

[felloffthetruck]

I'll be watching the live stream later today. The LG V20 looks like a complete fail.

 

[cardboard60]

What is tough is to see how many people run from being scared . And ready to jump ship for whatever,
Run from the problem. A lot of people are very impatient.

Like this has never happened before in the Auto world or nothing else.
And it seems people thinks they should be rewarded for the inconvience it has caused them.
And the prices on the new Note 7 should drop in Price.

Its not great that this happened. But Samsung seems to be taking care of it.
And that in itself is great.

 

[Strong_Genetics]

It's just bad timing...... They literally gave every note 7 owner the ability to jump ship to their main competitor.... Apple's keynote is today and preorders might even start today... This is in no way shape or form gonna be good for business....

 

[lions_lair99]

You're right. It is far too much to ask for adults to understand what a recall is. Every time I've gotten a recall notice in the mail for my vehicle, I am happy because it means free service for the vehicle that will make it better than it was before, without me spending a dime. Sure, in a perfect world it would be AWESOME if the device was perfect right from the release, but no device ever is. Every single device will have a percentage of units that fail, and this is the first time I've personally had the manufacturer take them all back and give me a new device with the issue corrected.

I'd have to be a massive fool to complain about that deal.

EXACTLY. Who remembers iphone having antenna issues. Apple said at first, don't hold your phone a certain way, and it will work better. They had major issues. Apple didn't do a total recall. They put a bandaid on it, and waited for the next phone to come out.

 

[ThrottleJohnny]

What the truth is, is less important than what the consumers believe or think. Unfortunately, this is a battle which Samsung shot themselves in the foot. Already, we can see many Note 7 users wanted to change phone, it will be even harder to attract new users who probably will wait to confirm there is no more issues, or jump to other phones if they can't wait.

We better pray the battery issue will be solved after the exchange is over. If fire cases continue to occur, it will be the final nail in Note 7's coffin.

Why wouldn't it be solved? It's not like Samsung has had this issue before, nor is it the first time a company has called for a recall.

What's with all the doom and gloom? Yes, Samsung will lose some consumers to Apple ( probably ones with one foot in Apple's door anyway), so what? That does not affect me in any way.

 

[donm527]

Apple announce Nintendo and super Mario app for iPhone. And super Mario stickers for iMessage!

Apple wins.

https://youtu.be/kEcA-8TqnPc

 

[Strong_Genetics]

Apple announce Nintendo and super Mario app for iPhone. And super Mario stickers for iMessage!

Apple wins.

https://youtu.be/kEcA-8TqnPc

This keynote is so cringe so far lol

 

[TylerLV76]

This keynote is so cringe so far lol

Its incredibly boring so far. I hate that they frontload it with all the junk nobody cares about. Show me the devices so I can decide if I want to play with them or not.