word document won't download

[AC Question]

recently on my Samsung galaxy s7edge I'm having trouble downloading Microsoft word documents. It says "download unsuccessful". This all started when the new update came out as prior to the update the word document would download and open as normal. any help on how to solve this issue.

 

[Rukbat]

If you're trying to download and see it, you have to have an app that can read Word documents installed in the phone - phones don't display documents, apps do.

If you're just trying to download and save the file, try a different file type from the same site, then try a Word document from another site, so you can localize what the problem is.