I need to get rid of the virus/malware on my phone. It keeps getting back after deleting. I need assistance on what to do? Anyone. Thanks
Sent from my SM-A127F using AC Forums mobile app
Sent from my SM-A127F using AC Forums mobile app
Is that from Samsung video player app?I have it in my internal storage directory
Deleted all but it keeps coming back View attachment 349886
Sent from my SM-A127F using AC Forums mobile app
Yes. Also the files is in music and pictures View attachment 349888Is that from Samsung video player app?
I have no idea where I got it from. I'm just confused on what to do and how to get rid of itMust've sync to your Samsung account if coming back after deleting, where did u download from?
Is there any solution please?Must've sync to your Samsung account if coming back after deleting, where did u download from?
Yes I do. Though I have it removed but still have itDo you have a SD card?
Can u remove it then delete see if they come backYes I do. Though I have it removed but still have it
Sent from my SM-A127F using AC Forums mobile app
Yes I have done this. Still the sameBoot into Safe Mode, then do the deleting. Do they return, with the phone left in Safe Mode?
Sent from my S56 using AC Forums mobile app
I wiped my SD card even though the files seem not to be transferred into it, it is just my internal storage bit still the sameCan u remove it then delete see if they come back
Are you signed into your Samsung account on the device?I wiped my SD card even though the files seem not to be transferred into it, it is just my internal storage bit still the same
Sent from my SM-A127F using AC Forums mobile app
Yes I amAre you signed into your Samsung account on the device?
Try signing out then deleting and see if they come back