ZTE Grand X 4 audio sync issue

[Emank147]

Hello, I got a ZTE Grand X 4 yesterday and I was watching youtube videos on the app and I noticed that the audio was quite delayed. I watched videos on the web browser version on the X 4 and the sync was working fine. I was wondering how to fix this issue.

Thanks in advace!

 

[B. Diddy]

Welcome to Android Central! Try going to Settings>Apps, select YouTube, then Storage, then Clear Cache/Clear Data. Does the problem persist?

Also, does it happen on both wi-fi and mobile data?

 

[Emank147]

Thank you for responding, I tried clearing the cache and data, yet the problem still persists. And yes, this does happen on both wi-fi and mobile data.

 

[B. Diddy]

If YouTube was preinstalled, see if this also happens in Safe Mode: How to turn on safe mode on Zte Grand X Max+

When you get a chance, head over to the Introductions forum and tell us something about yourself! http://forums.androidcentral.com/introductions/

 

[Emank147]

This still happens in safe mode.

 

[B. Diddy]

Is this with all videos, or just certain ones?

Sometimes Android System Webview can cause weird things to happen. Go to the Play Store, look for Android System Webview, and see if you have any updates. If so, update it. If not, try uninstalling updates, since sometimes it's the updates that cause the problems.

 

[Emank147]

This happens with all videos, I uninstalled the updates and it still happens, I reinstalled the updates and it still happens.

 

[B. Diddy]

One more thing to try is to uninstall any updates to the YouTube app (if you haven't tried that already). If the problem persists, then I'd guess it'a a problem with the phone's firmware. Not sure if there's an easy way to reinstall the firmware on that phone. Since the phone is new, I'd just bring it back to the store and ask for a replacement. Make sure you test it out in the store before going home with it.

 

[Emank147]

Thank you very much for your help, I uninstalled youtube's updates and the audio is now in sync! Also, when you you recommend me to begin updating YouTube again?

 

[Emank147]

Ok thank you for your efforts

 

[B. Diddy]

YouTube gets updated pretty frequently, so take a look at the release date of the current version in the Play Store, then wait until that release date changes. Then try updating it again, and see if the problem persists.

Also, make sure to send feedback to Google about this problem through the Help & Feedback option in the YouTube app's settings. Google can't fix these things if they don't hear about them!

 

[K5ING]

Are you using bluetooth? Does it also do it when you're using corded headphones? I'm pretty sure it's going to be your bluetooth that delaying things.