Lock screen issues

[Grumpisheep]

I got the new alcatel yesterday, it's a wonderful phone so far, but I'm having issues with the lock screen pattern, I can't disable it anymore, it's been disabled by the administrator or credentials storage on that phone, how can I fix that , and does the phone being encrypt have something to do with it?

 

[Javier P]

Welcome to the forums. Have you already tried clearing credentials in settings - security?

 

[Grumpisheep]

I've tried that but it looks like it didn't work, maybe I should turn my phone off and on? Maybe that'll do something.

 

[Jared DiPane]

Do you have a corporate email account on the phone?