Why can't I access my Google account?

[jonniecha]

Can't access Google account

I cannot connect to my Google account..even i used my old account...i factory reset my phone... but every time i tend to create or sign in a new Google account or enter my existing account this sentence appears" CANT ESTABLISH A RELIABLE CONNECTION TO THE SERVER. THIS COULD BE A TEMPORARY PROBLEM OR YOUR DEVICE MAY NOT BE PROVISIONED FOR DATA SERVICES. IF IT CONTINUES, CALL CUSTOMER CARE" ...I CANT ACCESS MY PLAY STORE, GMAIL ACCOUNT AND OTHERS WHICH IS CONNECTED TO GOOGLE ACCOUNT..I CANT ALS USE THE YOUTUBE PROCESS WHICH I HAVE READ FROM OTHER SUGGESTIONS...PLEASE HELP ME SOLVE THIS PROBLEM....THANKS THANKS

 

[EvilMonkey]

Re: Can't access Google account

Welcome to the forums. I have found these steps (elsewhere) which I think will help:

1. Go into settings and backup / reset.
2. Do a factory reset and erase everything
3. On next boot BEFORE you do anything, go into settings and set your time zone! This is key!
4. Connect to your wifi network.
5. BEFORE DOING ANYTHING, go back into settings and check the date and time. If you did not get the proper date and time from your router, etc... then that is the problem. Manually set the date and time then (you'll want to fix your router too so the time is correct)
6. Now login to Google

I hope that helps. Not sure it will.

 

[jonniecha]

Re: Can't access Google account

thanks for that suggestion but i still cant access my Google account....is there any process you know??thanks

 

[niteNarmor]

Re: Can't access Google account

Goto settings/apps look for Google play store. Tap on it and clear data and cache. Then force stop the app. Clear out of those settings. Try to re-login.

 

[jmohamedus]

Re: Can't access Google account

I cannot connect to my Google account..even i used my old account...i factory reset my phone... but every time i tend to create or sign in a new Google account or enter my existing account this sentence appears" CANT ESTABLISH A RELIABLE CONNECTION TO THE SERVER. THIS COULD BE A TEMPORARY PROBLEM OR YOUR DEVICE MAY NOT BE PROVISIONED FOR DATA SERVICES. IF IT CONTINUES, CALL CUSTOMER CARE" ...I CANT ACCESS MY PLAY STORE, GMAIL ACCOUNT AND OTHERS WHICH IS CONNECTED TO GOOGLE ACCOUNT..I CANT ALS USE THE YOUTUBE PROCESS WHICH I HAVE READ FROM OTHER SUGGESTIONS...PLEASE HELP ME SOLVE THIS PROBLEM....THANKS THANKS

Having very same problem, please assist.

 

[Ralph Jester Reyes]

Re: Can't access Google account

Same problem too..ill do everything but sytill same problem

 

[muhdarshad]

Re: Can't access Google account

Why I must use WiFi. Can I use mobile network