1. AC Question's Avatar
    I just updated my S5 and now my touch screen doesn't work, leaving it pretty much unusable. Any suggestions?
    09-14-2014 01:38 PM
  2. belodion's Avatar
    Perform a Cache Partition wipe using the hard buttons:

    http://support.t-mobile.com/docs/DOC-10404

    Posted via Android Central App
    09-14-2014 01:55 PM
  3. crohrer's Avatar
    This did not work for me.

    Nothing works on my phone after downloading this update. The only thing that works is the one button on the upper right side of the phone.
    09-17-2014 02:21 PM
  4. KeepItReal's Avatar
    Hope your data is backed up. Factory Reset for you. If that does not work, take phone to your carrier for troubleshooting. They will evaluate for warranty swap or insurance claim.

    Posted via the Android Central App
    09-17-2014 03:41 PM
  5. peejay1001's Avatar
    is it overheating?
    09-25-2014 11:18 PM
  6. FxGonza's Avatar
    I am experiencing the same issue. Yes, my phone is overheating...
    10-15-2014 03:02 PM
  7. Rukbat's Avatar
    If these were over the air updates (you didn't load a file into the phone, the carrier sent you one over the air), they're responsible for any damage the update might have caused. (Let's hope this isn't another S3 4.3 update debacle). Just bring the phone to the carrier's repair center (or store, if they don't maintain a repair center - AT&T and Verizon do, in some store within driving distance) and ask that they fix or replace it. You're responsible for having any important data backed up - it's always been that way in the computer industry, going back to IBM 709 days (1958), at least. If you haven't been backing up in the past, and there's something on that phone that you can't replace (and it's important), you sure will now.

    (It's possible that they have a method of non--destructive reflashing. That will leave your data intact. Ask them before they reflash the phone. [Normally, reflashing leaves you with a phone the way it came out of the box.] It can be done - the file to do it for the AT&T Note 3 4.4.2 is posted on XDA [and that's a tough phone to get into] - so if they tell you it's not possible, it just means that they don't know how to do it, or the corporate office didn't think it necessary to supply their stores with a way of doing it.)
    10-15-2014 03:31 PM
  8. AC_alwayscool's Avatar
    All you do is pull battery put back in boot up everything is fine ☺
    01-31-2015 11:31 PM
  9. Raju Singh2's Avatar
    My sumgsung galaxy s5 touch screen totally stop and I can not revive any call .
    04-26-2015 07:56 AM

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