1. Summerbreeze128's Avatar
    I may be a little behind the times but I have a Galaxy note 2 which I have had for over 2 years. I love this phone but for some reason for the past couple of months I can't view on my computer any pictures or videos from my phone I have a windows vista computer. As you can see I don't like to change my equipment if it is working fine. However initially I was getting a message USB not recognized. So I searched online and someone suggested changing the cable, which I did. Now I don't get any response when I connect the phone to the computer using a USB cable. Help! I need to send a video from my phone via email but it keeps saying file too large so I want to download it to my computer
    11-03-2014 01:27 PM
  2. Rukbat's Avatar
    Use the original cable, since evidently the computer sees some device being connected with that cable, and doesn't see any device being connected with the new cable. Install Kies - Windows and MacOS on the computer. Go to Tools and reinstall the driver. Plug the phone in. (If you're running Windows 8.1, read Windows 8.1 - Install unsigned drivers first.

    If it still doesn't work, let us know and we'll go further.
    11-03-2014 05:47 PM

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