I forgot my lock pattern and my gmail password and my phone won't hard reset, what do I do?

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AC Question

i forgot my lock pattern and my gmail password and my phone won't hard reset

after trying different patterns i clicked on forgot password but i couldn't remember my gmail password so i tried hard resetting by pressing d home button and power button but it didn't work so i tried volume down home button and power button it still didn't work what do i do
 

anon8380037

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Dec 25, 2013
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Re: i forgot my lock pattern and my gmail password and my phone won't hard reset

Hello. You don't say what phone. To reset or wipe cache the device has to be powered off.
To access recovery mode on a Samsung with volume, power and home keys, you hold volume UP plus Power and Home keys until you get a vibration and the recovery screen. You scroll down to the factory reset option with volume and select with the Power button. Samsung will make you select from a list again as a precaution against inadvertent selection.