1. AC Question's Avatar
    I'm trying to get into my samsung galaxy 5 phone and somehow it went to enter alternative password. I typed it in and it wouldn't take it. I tried several times and now I only have 4 attempts left before it gets reset to factory settings and all data lost. Help!!! I need to retrieve my alternative password as I obviously forgot.
    04-13-2015 06:39 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Was it on fingerprint unlock before?

    Not sure if there is much you can do, besides doing a hard reset (which it'll do anyway if you fail the unlock enough times). If there were an easy way to retrieve your password, it would make the security of a password relatively ineffective.

    See if any of these methods works: https://support.google.com/nexus/answer/3388218?hl=en
    04-13-2015 10:08 PM
  3. Alo Moli's Avatar
    Found the solution: Delete all the fingerprints registered (verifying by fingerprint or alternative password) inside the Fingerprint manager. When all registered prints are removed, the lock screen will go back to swipe.
    05-06-2015 11:43 PM

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