A
AC Question
I own Nexus5 and recently I got Nexus6
My carrier is Wind mobile in the GTA Area - Ontario. A few weeks back I upgraded the sim -old one was a 2 years old micro sim- to a nano sim from the wind mobile store.
My nexus5 started to display at the bottom of the screen an empty toast message -a grey semitransparent bubble with no text in it. It comes on for a few seconds right after the phone is turned on and it loads the os and acquires signal from wind... then disappears for 2 sec ... comes back again ... and then it may be gone for 5 min ... some other times for 10 sec and comes back again. Running 5.1.1. with all the updates.
In the mean time I got a brand new Nexus 6 ... which shows the exact same problem. It is annoying as ...
In the meantime the nexus 5 got the update to android 6.0 ... still has the same empty toast message.
I tried a kodoo sim in the nexus 5 ... problem gone.
I tried a rogers and a bell nano sim in the nexus 6 ... problem gone.
I went back to wind store ... got a brand new sim ... same issue...
I went back and forth with motorola and
- went safe mode... still does it
- cleared cash partition ... still there ...
- factory reset from the recovery menu... and after the phone has finished, restarted and finished loading the os ... the first screen ... language ... if I wait there for a few seconds I can see the icon of the wind coming on and there is the bubble at the bottom of the screen.
Motorola said to either send the phone back so a technician can take a closer look ... but if they test it with rogers sim lets say, there is no issue.
I contacted wind customer support... they seemed at the beginning to wan to help me... told me to do ... a restore of the phone ... things I have all ready done. They were suppose to call me and almost a day later nothing.
Any help would be greatly appreciated.
Thanks,
Adrian
My carrier is Wind mobile in the GTA Area - Ontario. A few weeks back I upgraded the sim -old one was a 2 years old micro sim- to a nano sim from the wind mobile store.
My nexus5 started to display at the bottom of the screen an empty toast message -a grey semitransparent bubble with no text in it. It comes on for a few seconds right after the phone is turned on and it loads the os and acquires signal from wind... then disappears for 2 sec ... comes back again ... and then it may be gone for 5 min ... some other times for 10 sec and comes back again. Running 5.1.1. with all the updates.
In the mean time I got a brand new Nexus 6 ... which shows the exact same problem. It is annoying as ...
In the meantime the nexus 5 got the update to android 6.0 ... still has the same empty toast message.
I tried a kodoo sim in the nexus 5 ... problem gone.
I tried a rogers and a bell nano sim in the nexus 6 ... problem gone.
I went back to wind store ... got a brand new sim ... same issue...
I went back and forth with motorola and
- went safe mode... still does it
- cleared cash partition ... still there ...
- factory reset from the recovery menu... and after the phone has finished, restarted and finished loading the os ... the first screen ... language ... if I wait there for a few seconds I can see the icon of the wind coming on and there is the bubble at the bottom of the screen.
Motorola said to either send the phone back so a technician can take a closer look ... but if they test it with rogers sim lets say, there is no issue.
I contacted wind customer support... they seemed at the beginning to wan to help me... told me to do ... a restore of the phone ... things I have all ready done. They were suppose to call me and almost a day later nothing.
Any help would be greatly appreciated.
Thanks,
Adrian