Setup for Fitbit with Droid phone. How to get past connecting?

[AC Question]

Completed the steps to set up my Fitbit using my Droid phone. When I get to the point the phone is connecting and synching, it stays hung up on connecting--never goes past this. Wifi is readily available and in use by other devices.Anyone experienced this?What should I do?

 

[dpham00]

I would suggest trying to contact fitbit customer support