why is my phone freezing up

[AC Question]

I will be watching a video then the video will freeze but the audio continues and I got to take out the batt.

 

[cardboard60]

You may not have a strong enough signal. or the Wi fi connection may be slow.

Try rebooting your phone.
if they don't work make sure your hooked up to Wi Fi.
And run Okla speedtest to see what your speed is.