I have a Galaxy s7 edge and my screen won't turn off

[AC Question]

I've tried holding the button down, to at least get the power off option, but nothing... why is this happening???

 

[srkmagnus]

Long press the power button for a few seconds. That should get you powered off.

 

[Karen Cosby]

Re: I have a Galaxy s7 and my screen won't turn off

My power button stopped working today as well. Only 2days into the phone.

 

[Julia Harper Melendez]

I've tried holding the button down, to at least get the power off option, but nothing... why is this happening???

 

[Zulufoxtrot29]

Okay. This morning my S7 would not turn off, its not the edge, but basically the same phone. You must hold down the power, the volume up and down all at the same time for about 15 seconds. (All 3 buttons). It will go into safe mode. In the safe mode screen hit the volume button down a few times until it moves to restart. Click the power button, as "enter" and the phone will restart. It did a restart and I tried again to turn it off and this time, it did work. I will keep you all updated if I have any more issues.

 

[belodion]

Okay. This morning my S7 would not turn off, its not the edge, but basically the same phone. You must hold down the power, the volume up and down all at the same time for about 15 seconds. (All 3 buttons). It will go into safe mode. In the safe mode screen hit the volume button down a few times until it moves to restart. Click the power button, as "enter" and the phone will restart. It did a restart and I tried again to turn it off and this time, it did work. I will keep you all updated if I have any more issues.

Welcome as a new member and thank you for the tip.

 

[jeffb1959]

Thanks for the tip. My wife has had her Galaxy S7 for two days. Today the power button stopped working. We did the safe mode option mentioned above and it worked. I wonder if it will happen again. Sounds like a defect that needs to be addressed.

 

[belodion]

Thanks for the tip. My wife has had her Galaxy S7 for two days. Today the power button stopped working. We did the safe mode option mentioned above and it worked. I wonder if it will happen again. Sounds like a defect that needs to be addressed.

Welcome also as a new member and thank you for the feedback.

Posted via the Android Central App

 

[bjbrum]

I just had the opposite experience today. My screen was off, but I could not get it back on. THANK YOU for the tip with the power button/volume keys. It worked (I think).
BTW...my phone is 3 days old.
:-\

 

[brownie_d]

I had the same problem. My screen wouldn't turn on but I did this tip and it worked. My S7 is like a week old... blah lol.

 

[daniel harner]

Okay. This morning my S7 would not turn off, its not the edge, but basically the same phone. You must hold down the power, the volume up and down all at the same time for about 15 seconds. (All 3 buttons). It will go into safe mode. In the safe mode screen hit the volume button down a few times until it moves to restart. Click the power button, as "enter" and the phone will restart. It did a restart and I tried again to turn it off and this time, it did work. I will keep you all updated if I have any more issues.

This helped for me as well. Hopefully it doesn't become a constant issue. I've had my phone for about 4 days. Perhaps an system update will eventually resolve the problem.

 

[TAYLURJ]

Omg thankyou!!! My phone wouldnt turn off for days, and started to get really hot. You're a life saver

 

[wbj97]

Today my screen wouldn't turn on and the power button has failed. Spent over an hour with tech support, can't even get the phone to turn off. Tech support said they have never seen this issue before. Had the phone since March 13. Looks like some ugly flaws are starting to show.... Going to try and get a new phone tomorrow.


S7 Edge

 

[chanchan05]

Have you guys updated? I've had 2 or 3 bug fix and security updates since I got the phone.

 

[wbj97]

Have you guys updated? I've had 2 or 3 bug fix and security updates since I got the phone.

I had my phone all up to date including apps. Phone was working great for 2 days after the last updates. Absolutely no sign of impending failure. This appears to be a hardware failure of some sort...

 

[gkoenigsberg]

Thank you for the tip!

 

[Mamma C]

Thanks so much for this post! My S7 Edge is less than a month old and has frozen 4x so far. This tip worked perfectly. Did your phone keep giving you trouble with freezing? I'm considering taking it back but I know it will be hassle!

 

[hisham mytube]

Re: I have a Galaxy s7 and my screen won't turn off

Me not even a day

 

[Maria Shaikh]

not working. Infact the Galaxy S7 edge screen keeps blinking and then displays dead android logo with yellow exclamatory triangle above. HELPP

 

[Saron Asfaw]

thanks a lot i tried everything was starting to panic but you helped loads