1. AC Question's Avatar
    It is not a total restart. It restarts from the Sprint screen. It forces me to enter my backup password and does not let me use my thumb print. This has been happening at least 5 times ever morning I am streaming IHeart Radio. The problem started immediately after the Marshmallow upgrade.
    04-12-2016 06:47 AM
  2. sydneycooper1979's Avatar
    It's generally a good idea to do a factory reset when you have a major software update. Sometimes things get hung up between the old software and the new one.
    04-12-2016 08:13 AM

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