Why my phone won't turn on ?

[AC Question]

I believe I have an Insurance that only cover mechanical damage, and my phone won't turn on, but my screen is also crack, so if they can't repair my phone, do you think they can change my phone even though I just have a mechanical damage Insurance ?

 

[nahoku]

Might be quicker and easier to get the "right" answer if you just speak to whoever insures your phone.