Someone help me to restore whatsapp data?

[AC Question]

Unfortunately, I needed to do factory reset and I could not change my no into whatsapp, even could not take backup as well. After reset, I can see one backup file with 30th Jan as date.I set up whatsapp using my new mob no but could not restore data. I don't have access to my old no as I am out of the country.

 

[tony bag o donuts]

What device are you using and what version of Android.
There are reports of WhatsApp not playing nice w Nougat on certain devices.

 

[nehabh]

Lenovo P780,android 4.2.1

 

[nehabh]

Hi,
Lenovo P780,android 4.2.1