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  1. Thread Author  Thread Author    #1  

    Default screen not glued on properly???

    Been using my prime for about a week now and in the blacked out area on the left side of the tablet where the micro HDMI port and the volume rocker are, it seems like the screen wasn't glued on properly. I can press on the screen and feel the screen compressing and actually clicking. I'm wondering if anyone else has run into this? I Bought it at Gamestop. I'm going to call them tomorrow and see what they say about it. Hopefully they'll take it back and exchange it for a new one.

    I'll be pissed if i have to send this into Asus. Traded in the Ipad 2 for this and so far I'm not too impressed with the browser speed and the swiping responsiveness.
  2. #2  

    Default Re: screen not glued on properly???

    Quote Originally Posted by scottopotto88 View Post
    Been using my prime for about a week now and in the blacked out area on the left side of the tablet where the micro HDMI port and the volume rocker are, it seems like the screen wasn't glued on properly. I can press on the screen and feel the screen compressing and actually clicking. I'm wondering if anyone else has run into this? I Bought it at Gamestop. I'm going to call them tomorrow and see what they say about it. Hopefully they'll take it back and exchange it for a new one.

    I'll be pissed if i have to send this into Asus. Traded in the Ipad 2 for this and so far I'm not too impressed with the browser speed and the swiping responsiveness.
    Please post what you find out. Mine also clicks when i press near the volume rocker. I have a little bit of light bleed too :-/

    Neither is that bad now, but im afrid it could get worse
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  3. #3  

    Default Re: screen not glued on properly???

    Quote Originally Posted by hmackenz View Post
    Please post what you find out. Mine also clicks when i press near the volume rocker. I have a little bit of light bleed too :-/

    Neither is that bad now, but im afrid it could get worse


    That's unfortunate to hear. I just received a shipping label on mine today, around 12 noon, i placed my order on saturday, the 24th. So i'm hoping i don't have the same issue... : (
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  4. #4  

    Default Re: screen not glued on properly???

    I also have this problem. Mine is on the right side (in landscape mode) where the speaker is located. I'm not looking forward to calling ASUS about this...
  5. #5  
    crzycrkr's Avatar

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    Good luck to all you guys. Just wanted to point out though, most devices have some hardware issues in the initial run. Don't think I've ever seen one that doesn't.
  6. #6  

    Default Re: screen not glued on properly???

    Yeah but unfortunately, ASUS is notorious for them.
    If I receive a faulty unit as well, I'll be returning it and keeping my money. It's not like when you buy a phone and get a lemon - chances are relatively good that you can get another one and it will work properly. Not so true with ASUS and their tablets, it seems.
  7. #7  
    crzycrkr's Avatar

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    Quote Originally Posted by jonneh View Post
    Yeah but unfortunately, ASUS is notorious for them.
    If I receive a faulty unit as well, I'll be returning it and keeping my money. It's not like when you buy a phone and get a lemon - chances are relatively good that you can get another one and it will work properly. Not so true with ASUS and their tablets, it seems.
    I don't know. Both of my Transformers are perfect, and one was an early build. Every phone has issues with the early runs. HTC is notorious for it.
  8. #8  

    Default Re: screen not glued on properly???

    Quote Originally Posted by crzycrkr View Post
    I don't know. Both of my Transformers are perfect, and one was an early build. Every phone has issues with the early runs. HTC is notorious for it.
    Glad to hear it! This is the first I've heard of someone having a perfect original Transformer, especially the early builds, lol the forums were filled with headaches. Ironically, some of the same issues as the original Transformer are here again, too. So I was beginning to lose hope for a nice experience. I guess it's still up in the air, though, 50/50. Thanks for the encouragement :-)
  9. #9  

    Default Re: screen not glued on properly???

    Haven't gotten mine yet but I'm a little nervous with all the complaint posts. I'm hoping that most people who are happy are too busy playing to go on the forums and report, though! For what it's worth, my bf has the original and never had a single complaint, so I wouldn't write off ASUS if you have a problem. They kind of messed up the launch(es) but everyone talks about how well they supported the TF101.
  10. #10  
    crzycrkr's Avatar

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    Quote Originally Posted by jonneh View Post
    Glad to hear it! This is the first I've heard of someone having a perfect original Transformer, especially the early builds, lol the forums were filled with headaches. Ironically, some of the same issues as the original Transformer are here again, too. So I was beginning to lose hope for a nice experience. I guess it's still up in the air, though, 50/50. Thanks for the encouragement :-)
    Its just what happens during initial runs with all electronics. Look at the Xbox360, or just about any Android phone. Go over to the Galaxy Nexus forums right now. In a no the or two you won't hear anything about these problems. Its just how electronics go
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  11. #11  

    Default Re: screen not glued on properly???

    Quote Originally Posted by crzycrkr View Post
    Its just what happens during initial runs with all electronics. Look at the Xbox360, or just about any Android phone. Go over to the Galaxy Nexus forums right now. In a no the or two you won't hear anything about these problems. Its just how electronics go
    I must agree with u on this one. Ppl should remember that forums r mostly used for sharing problems and solutions, therefore ofc u will find 90% of the threads contain problems/complains and maybe only 10% of threads where ppl actually telling about their good stories of their products.
  12. #12  

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    Quote Originally Posted by chi.d.ly View Post
    I must agree with u on this one. Ppl should remember that forums r mostly used for sharing problems and solutions, therefore ofc u will find 90% of the threads contain problems/complains and maybe only 10% of threads where ppl actually telling about their good stories of their products.
    I think we should put your theory to a test via comparing it to the galaxy tab forum, then the obvious conclusion should be based off of what you're saying that both forums should have a lot of complaints, our an a similar amount, this is basically what your suggesting, correct?
  13. #13  
    crzycrkr's Avatar

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    Many forums have these complaints when a product first comes out. Anyone who has been on them for a while knows this as fact.
  14. #14  

    Default Re: screen not glued on properly???

    I got mine yesterday with no screen issues if that is good news =o) I ordered on 12/25.

    The one thing I don't like however, is how sharp the edges feel. Makes me want to run a metal file down the sides...compared to the Samsung, it feels like I am holding a broken piece of glass.. ok well, not THAT bad...

    That said, I much rather hold a " cutting edge " plate of mind blowing speed, and in case of emergency, I can slice bread with it
    Last edited by lazzerus; 12-29-2011 at 02:37 PM.
  15. #15  

    Default Re: screen not glued on properly???

    That reminds me of the apple macbook air slicing apples video:
  16. #16  

    Default Re: screen not glued on properly???

    Yes, thats correct. My point is if u want to be the first to get the newest technology u have to be prepared/expect to meet some problems with the software and hardware in different level.

    What u should consider when buying new product is how u can return the product. For some place is a pain in the *** to return it or even get help from them if u want to fix a minor thing.

    Thats what i have to say. Take it or leave it
  17. #17  

    Default Re: screen not glued on properly???

    Do most of these problems turn into something worse? A little light bleed on one part of one edge of the screen that i can only really see during boot-up isn't going to ruin the experience for me. The slight clicking sound when I push the bezel near the volume rocker doesn't really change anything, experience-wise. Is there a history of light bleed getting worse? Why do people consider it such a deal-breaker?


    Also, what should I do if I want to stick with the Prime? Wait until Asus is on a later batch and call their warranty people? Go back to GameStop now and see how long until a replacement would come? It seems like if I were to return it now in order to get a replacement, I'd be without one for who knows how long.
  18. Thread Author  Thread Author    #18  

    Default Re: screen not glued on properly???

    Quote Originally Posted by hmackenz View Post
    Also, what should I do if I want to stick with the Prime? Wait until Asus is on a later batch and call their warranty people? Go back to GameStop now and see how long until a replacement would come? It seems like if I were to return it now in order to get a replacement, I'd be without one for who knows how long.
    This is my problem as well. Its not that is a terrible flaw in the tablet. But Gamestop doesn't have them in stock where I can go exchange it for a new one today. They keep telling me January 12th. That's the day they are going to start arriving in bulk for people who preordered. So I'm probably looking at another week or two after that when I can walk in and expect them to have one. By then I'm pretty sure I won't be eligible for an exchange at gamestop.
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    Quote Originally Posted by kgirl91 View Post
    Haven't gotten mine yet but I'm a little nervous with all the complaint posts. I'm hoping that most people who are happy are too busy playing to go on the forums and report, though! For what it's worth, my bf has the original and never had a single complaint, so I wouldn't write off ASUS if you have a problem. They kind of messed up the launch(es) but everyone talks about how well they supported the TF101.
    Both my original Transformers were great. Got them at release too. But the software support has been really great, just like you say. They actually just released another firmware update for it just a few days ago. That's awesome considering they just released the next gen version.
    Last edited by czm2000; 12-31-2011 at 06:01 PM.
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    I'm now sort of glad that I got stuck waiting for the second round, because I've not had any flaws. No light bleed, perfect screen, decent WiFi on par with my OG iPad, and it is just solidly built. Not a fan of the charging connector port design, but I just use extra caution when charging. I'm totally loving mine, and can't hardly put it down.

    Sent from my Transformer Prime TF201 using Tapatalk
  21. #21  

    Default Re: screen not glued on properly???

    Jack, sounds like you and I are in the same boat. You say everything I want to say about mine, even down to the one main problem I have with it - not liking the charging port design - too much wiggling for comfort and it's kind of annoying to plug in. I'm just extra cautious with mine when charging as well.

    Otherwise, it's super light, at least compared to the kindle fire and xoom, very thin, and really pretty to look at. Love the screen and its viewing angles, too.
  22. #22  
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    Default Re: screen not glued on properly???

    I have the same clicking on the left side... My only real issue other than poor wifi reception. I'm in the same boat, trying to convince myself to live with it so I don't have to go through the hassle of returning etc.
  23. Thread Author  Thread Author    #23  

    Default Re: screen not glued on properly???

    UPDATE:

    I went into Gamestop and they told me they would send an email to Asus requesting a replacement device for a customer with a defective unit. They still didn't have any in stock when I went in last week. (January 5-6th)

    They called me a week later to tell me my replacement device was in. I jumped in my car and drove to the store. the new device is built perfectly, no more clicking screen! The guy at Gamestop made sure of this because he made me open it in the store and check the integrity of the device. I got it home and it found my network, but the signal strength was super weak. I was so angry. I restarted the Prime and haven't had any wifi issues since. If it continues to show a weak signal randomly I will be returning this one to Asus with a letter of not so kind words about how they will be sending me a fully functioning tablet and I don't care if they lose money and have to send me the new Prime that will be coming out in two months time.

    This is ridiculous to think they had problems with this version, so they fix the issues and instead of fixing them and telling their customers who just plopped down $500-$600 that they will rectify the issues and make their early adopters justify their purchase by replacing their broken tablet with a new one that works, they will just release the new, functioning tablet for $100 more and say screw you to them.

    I will be waiting for them to discontinue the tf201 and then I'll be calling them up requesting the new version. 1 year warranty... yes sir.
  24. #24  

    Default Re: screen not glued on properly???

    Mine is doing the same thing clicking directly to the right of the ASUS symbol. It is interesting that according to the teardown there is no glue on the portion of the screen that is having the problem. I wonder if some of the clips are breaking due to stress.

  25. #25  

    Default Re: screen not glued on properly???

    Quote Originally Posted by jonneh View Post
    Glad to hear it! This is the first I've heard of someone having a perfect original Transformer, especially the early builds, lol the forums were filled with headaches.
    People don't typically post unless there are issues. Nobody ever gets a new tablet and says "and the glass mounting in the screen appears perfect, it doesn't move or click or anything!" People just expect it to work correctly and you hear about deviations from expectation.
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