home and recent apps key aren't working.

[angelica zamarron]

When I tap on the home or recent apps key, they will vibrate but nothing will happen. They work for other things though, like double tapping the home key for one hand mode, and long pressing the recent apps key to open up the menu. Does anyone know why my ZenFone 2 is doing this? Does anyone know how to fix it? The back button works fine.

Update: My whole phone seems to be acting weird now. When I try to go into or out of an app, the screen either stays white or black.

Posted via the Android Central App

 

[asus_usa]

Please update firmware and apps to latest version. For troubleshooting assistance, we recommend using ZenUI app called ASUS Support which has basic phone troubleshooting techniques for your device’s software and other parts such as Battery, Sound, Display & Touch, 3G / LTE / WIFI / GPS, among many others.


Sincerely
ASUS_USA