Upgrade early to Maxx HD?

[TheLibertarian]

Who here jumped up to the Maxx HD from a prior Verizon device before an upgrade? Any one get a good deal on the phone?

I ask because there are quite a few issues with my mom's RAZR Maxx and she's going to Verizon to have it replaced. I wonder if there is a way she could pay some discounted early upgrade fee and jump up to the Maxx HD as she has only had her phone about 5 months.

There is little doubt she will get a new phone, though I wondered if any have stories of swinging an upgrade with a minimum fee in a circumstance such as this (circumstance being she has a defective unit and will be receiving a new unit regardless).

Thanks for any replies!

 

[spiraleze]

Most likely she will get a Refurbished "Like New" replacement Razr Maxx. Verizon does not typically "upgrade" your phone for warranty issues.

 

[TheLibertarian]

Most likely she will get a Refurbished "Like New" replacement Razr Maxx. Verizon does not typically "upgrade" your phone for warranty issues.

Kinda what I figured. Guess we'll see what happens.

The HD is just so nice though lol.

 

[linebusy]

If it makes you feel any better, the refurbished unit you receive will have passed a 100 point inspection.

Actually, we had to have a Rezound replaced due to a flaky, distorted screen. The refurbed unit that came in was in great shape and the wife couldn't be happier. She just dressed it up with a Seido case and all is well. Anyhow, if they determine the phone is bad, you'll get a replacement, not an upgrade.

 

[Notrega]

Document all your issues with VZW customer service and tech support. Note each day and issue. Get 6-10 documented issues and then push for a different device, offer to pay a part of the upgrade if needed. Ask for customer retention if you aren't getting any traction.

Research known issues and continue to press them. They will sometime give you a different different device to placate you.

Good luck

Sent from my XT926 Vanquish

 

[rolo99]

I got a 2 mos early upgrade when I was having many issues with my HTC Thunderbolt. Been LOVING the battery life on the Maxx HD ever since.