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  • 3 Post By Eclipse2K
  • 3 Post By bradenfontaine
  • 3 Post By Joel_CruzerLite
  • 2 Post By carracerz14
  • 2 Post By Eclipse2K
  • 4 Post By Joel_CruzerLite
  • 1 Post By tybo85
  • 1 Post By sg01
  1. Thread Author  Thread Author    #1  

    Default Cruzer Lite Customer Service is top notch!

    I'm only posting this here because I ordered their RAZR Maxx cases and had a concern about the Black case so I contacted support. I ordered my cases through Amazon which was sold by Cruzer and shipped through Amazon. The cases came in with a Black, Blue, and Red each looking nice. But the issue I ran into is the Black case had issues with the lip up top not sitting flush. It even bent upwards a tiny bit thus had a little give to it. I contacted Amazon and they sent me another one at no charge but I have to send mine back. Guess what? Same problem. So I'm sending both of them back.

    I just got off the phone with Cruzer Lite and I must say they prove that they're a small company that depends on their customers experience to drive their business. I found out it's an 8 person company so that should give you an idea that it isn't commercialized. Upon explaining the situation on the Black being made oddly and wondering if it was a defect, he said they just sold their last black one so couldn't confirm it. That's all I wanted to know so I don't mess with Amazon anymore as their shipment appears faulty. The nice gentleman on the phone offered me a Smoke case since it's close or any other color and I said Smoke would be perfect. He than told me to pick an additional case because of the hassle and promised they would ship tomorrow morning.

    If you had any doubt on supporting a company than this is another reason to do it. Grade A quality product with customer service to back it. RAZR Maxx community, be proud if you support this company and I will be doing so as often as possible when a case is offered for my future devices.

    Edit - I'm only returning one black case because of the offer they made me and sent me a Smoke and Green case. I wouldn't feel right sending both of them back for a full refund and basically getting a few cases for free out of the deal. This is more or less a good deed that I felt needed to be passed on. Pay it Forward, everyone.
    Last edited by Eclipse2K; 08-30-2012 at 08:37 PM.
  2. #2  
    bradenfontaine's Avatar
    The Mad Man

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    I'm glad you posted this. I'll buy a couple from them just for the fact they are a small business. I will always support the little guy. Btw anyone want a free cruzer case? I'm going NAKED

    sent from the fingers of a madman
    BradenFontaine@gmail.com
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    jcarmody8, cubetop and Eclipse2K like this.
  3. #3  

    Default Re: Cruzer Lite Customer Service is top notch!

    Quote Originally Posted by Eclipse2K View Post
    I'm only posting this here because I ordered their RAZR Maxx cases and had a concern about the Black case so I contacted support. I ordered my cases through Amazon which was sold by Cruzer and shipped through Amazon. The cases came in with a Black, Blue, and Red each looking nice. But the issue I ran into is the Black case had issues with the lip up top not sitting flush. It even bent upwards a tiny bit thus had a little give to it. I contacted Amazon and they sent me another one at no charge but I have to send mine back. Guess what? Same problem. So I'm sending both of them back.

    I just got off the phone with Cruzer Lite and I must say they prove that they're a small company that depends on their customers experience to drive their business. I found out it's an 8 person company so that should give you an idea that it isn't commercialized. Upon explaining the situation on the Black being made oddly and wondering if it was a defect, he said they just sold their last black one so couldn't confirm it. That's all I wanted to know so I don't mess with Amazon anymore as their shipment appears faulty. The nice gentleman on the phone offered me a Smoke case since it's close or any other color and I said Smoke would be perfect. He than told me to pick an additional case because of the hassle and promised they would ship tomorrow morning.

    If you had any doubt on supporting a company than this is another reason to do it. Grade A quality product with customer service to back it. RAZR Maxx community, be proud if you support this company and I will be doing so as often as possible when a case is offered for my future devices.

    Edit - I'm only returning one black case because of the offer they made me and sent me a Smoke and Green case. I wouldn't feel right sending both of them back for a full refund and basically getting a few cases for free out of the deal. This is more or less a good deed that I felt needed to be passed on. Pay it Forward, everyone.
    Its alway's nice to see a happy customer. Rememebr shop android also sell CruzerLite product's Search for Cruzerlite - ShopAndroid
    If you every need any help or a review unit feel free to hiy me up
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  4. #4  
    carracerz14's Avatar

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    I bought their black case for when I had my nexus. It was great. I loved it because it was thin and small enough that it was still like I didn't have a case, but still provided protection against scratches. I may buy one for my maxx

    Sent from my RAZR MAXXIMUS
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    rjr1209 and Joel_CruzerLite like this.
  5. Thread Author  Thread Author    #5  

    Default Re: Cruzer Lite Customer Service is top notch!

    Thank you, Joel. I'm not sure if it was you or someone else I spoke with but I greatly appreciate the help and I've let a few friends and family members know about you.
    Thanked by:
  6. #6  

    Default Re: Cruzer Lite Customer Service is top notch!

    Quote Originally Posted by Eclipse2K View Post
    Thank you, Joel. I'm not sure if it was you or someone else I spoke with but I greatly appreciate the help and I've let a few friends and family members know about you.
    Thanks, I think Chad was the one you spoke with as I am still in china :P on a side not what do you think of our new packing?

  7. #7  

    Default Re: Cruzer Lite Customer Service is top notch!

    That looks sweet!
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  8. #8  

    Default Re: Cruzer Lite Customer Service is top notch!

    Quote Originally Posted by B. Diddy View Post
    That looks sweet!
    still working on it but it should be done soon
  9. Thread Author  Thread Author    #9  

    Default Re: Cruzer Lite Customer Service is top notch!

    Joel, awesome packaging!
  10. #10  

    Default

    Thats great to know I already have two of their cases and now I'm going to order every color. Great Product!

    sent from my RAZR MAXX
    Eclipse2K likes this.
  11. Thread Author  Thread Author    #11  

    Default

    My sister and niece bought a RAZR Maxx today and each ordered some Cruzer Lite cases after seeing mine and I told them about their customer service as a small company.

    Good job, everyone at Cruzer Lite!

    Sent from my DROID RAZR MAXX using Tapatalk 2
  12. #12  
    sg01's Avatar

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    I bought 3 cases for my GNex. Good to hear I am supporting a small company. They have good quality cases.

    Sent from my Galaxy Nexus using Tapatalk 2
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    Eclipse2K likes this.
  13. #13  

    Default Re: Cruzer Lite Customer Service is top notch!

    I'm glad they took care of you. I posted VERY favorable reviews in the "Naked" thread because I am THRILLED with mine. I STILL love my Cruzer Lite case and get remarks on it almost everywhere I go when they see the Android on the rear.
  14. #14  

    Default

    Quote Originally Posted by cube_top View Post
    I STILL love my Cruzer Lite case and get remarks on it almost everywhere I go when they see the Android on the rear.
    Same. Great case.


    RAZR sharp
  15. Thread Author  Thread Author    #15  

    Default Re: Cruzer Lite Customer Service is top notch!

    I received my Cruzer Lite cases from their customer service and I must say they're one of the best companies I've dealt with. Attached is the note they included.

    Sent from my DROID RAZR MAXX using Tapatalk 2
    Attached Thumbnails Attached Thumbnails Cruzer Lite Customer Service is top notch!-uploadfromtaptalk1347419327940.jpg  
  16. #16  

    Default Re: Cruzer Lite Customer Service is top notch!

    Always nice to be taken care of as a customer. Even if they didn't extend their appreciation by offering a second case, I would've been satisfied and posted about it too.

    That new packaging looks nice. My sister is a big-wig packaging designer.
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  17. Thread Author  Thread Author    #17  

    Default Re: Cruzer Lite Customer Service is top notch!

    Quote Originally Posted by domestic violence View Post
    Always nice to be taken care of as a customer. Even if they didn't extend their appreciation by offering a second case, I would've been satisfied and posted about it too.

    That new packaging looks nice. My sister is a big-wig packaging designer.
    Agreed, I wasn't expecting the second case. I would have posted it even without the second case.

    Sent from my DROID RAZR MAXX using Tapatalk 2

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