My GPS isn't working on my Razr so I called Verizon and did some trouble shooting and they are sending out a refurb. If I use Matt's utility option 1 do you think I will have a problem with the return since it will read 0/1? Also do I put the phone in ap fast boot then select option 1or select option 1then put the phone in fast boot. Has anyone returned their phone with an 0/1 and been charged for it?