Welcome to the Android Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 9 of 9
Like Tree1Likes
  • 1 Post By tradgras
  1. Thread Author  Thread Author    #1  

    Default Galaxy S4 Absolutely no sound. Phone app crashing regularly.

    I got an AT&T S4 about 6 mo. ago. Within the last week it has been randomly turning off sound, and crashing when making phone calls.

    I'll pull out the phone and try to open a youtube video, and then realize it's making no sound. I then reset the phone and the sound starts working again. I just tried doing that and the sound remained off even after the restart. I then tried to access >settings >my device >Volume, and it crashed. I tried again to access >volume and it works (though there's still no sound.)

    Around the same time (about a week ago) I noticed that when I made phone calls and put the phone up to my ear it didn't make the regular sound (assuming it just indicates that it's making the call) and then the phone froze completely. The recipient of the phone call couldn't hear me and, after pressing the lock button, it returned me to the lock screen with the green phone icon in the corner. I *could* access the restart/power off/etc.. menu but nothing happened when I pushed the buttons. The last time this happened I had to remove the back plate and take out the battery. I just tried to call the S4 and upon answering I received no sound and could send no sound to the other phone. Then there was a pop-up on the phone: "Activity Phone isn't responding. Do you want to close it?" I hit ok it returned me to the home screen.

    It's been acting a little slowly and (what appears to be) hanging every now and then. Any help would be much appreciated. I can post more information if you need it. I have android 4.2.2
  2. #2  

    Default Re: Galaxy S4 Absolutely no sound. Phone app crashing regularly.

    Welcome to Android Central! Try wiping the system cache partition using these instructions: Reset: Samsung Galaxy S 4 | T-Mobile Support
  3. Thread Author  Thread Author    #3  

    Default Re: Galaxy S4 Absolutely no sound. Phone app crashing regularly.

    Woohoo! That seems to have worked. Thank you, I really appreciate it.
    Thanked by:
    B. Diddy likes this.
  4. #4  

    Default Re: Galaxy S4 Absolutely no sound. Phone app crashing regularly.

    i upgraded firmware to 4.3 jelly bean. since than whenever i tried to make phone calls , my phone restart. some time it restart twice. please let me know if some has solution of this problem.
  5. Thread Author  Thread Author    #5  

    Default Re: Galaxy S4 Absolutely no sound. Phone app crashing regularly.

    Quote Originally Posted by sadaf2k View Post
    i upgraded firmware to 4.3 jelly bean. since than whenever i tried to make phone calls , my phone restart. some time it restart twice. please let me know if some has solution of this problem.
    I actually had the same problem with 4.3. I took it into get fixed and they said they thought it was a problem with the update. They gave me a new phone with 4.2.2 and told me not to update. If you're still under warranty I'd recommend taking it to a service center and see if they can roll it back to 4.2.2 or give you a new phone. Good luck!
  6. #6  

    Default Re: Galaxy S4 Absolutely no sound. Phone app crashing regularly.

    This totally worked...thanks so much...well it worked for a little bit. Now the phone is ringing, I can hear them answer but when they begin talking, it goes out again...HELP!!!
    Last edited by LadyTravel; 02-15-2014 at 11:08 AM.
  7. #7  

    Default Re: Galaxy S4 Absolutely no sound. Phone app crashing regularly.

    Thank you Sir!!
  8. #8  

    Default Re: Galaxy S4 Absolutely no sound. Phone app crashing regularly.

    I had the same problem loosing sound and message 'Activity phone is not responding' I tried to wipe the cache which said 'cache wipe complete' but the phone did not restart automatically, it just stayed on the recovery screen. So I had to select the reboot now option and when I did, underneath the android image it said 'error' but rebooted anyway. It had sound for 5 minutes and then I locked the phone using the power button. Tried to unlock, and it froze and then shut off again. Please Help!
  9. #9  

    Default Re: Galaxy S4 Absolutely no sound. Phone app crashing regularly.

    Quote Originally Posted by tradgras View Post
    I got an AT&T S4 about 6 mo. ago. Within the last week it has been randomly turning off sound, and crashing when making phone calls.

    I'll pull out the phone and try to open a youtube video, and then realize it's making no sound. I then reset the phone and the sound starts working again. I just tried doing that and the sound remained off even after the restart. I then tried to access >settings >my device >Volume, and it crashed. I tried again to access >volume and it works (though there's still no sound.)

    Around the same time (about a week ago) I noticed that when I made phone calls and put the phone up to my ear it didn't make the regular sound (assuming it just indicates that it's making the call) and then the phone froze completely. The recipient of the phone call couldn't hear me and, after pressing the lock button, it returned me to the lock screen with the green phone icon in the corner. I *could* access the restart/power off/etc.. menu but nothing happened when I pushed the buttons. The last time this happened I had to remove the back plate and take out the battery. I just tried to call the S4 and upon answering I received no sound and could send no sound to the other phone. Then there was a pop-up on the phone: "Activity Phone isn't responding. Do you want to close it?" I hit ok it returned me to the home screen.

    It's been acting a little slowly and (what appears to be) hanging every now and then. Any help would be much appreciated. I can post more information if you need it. I have android 4.2.2
    I had the same problem loosing sound and message 'Activity phone is not responding' I tried to wipe the cache which said 'cache wipe complete' but the phone did not restart automatically, it just stayed on the recovery screen. So I had to select the reboot now option and when I did, underneath the android image it said 'error' but rebooted anyway. It had sound for 5 minutes and then I locked the phone using the power button. Tried to unlock, and it froze and then shut off again. Please Help!

Similar Threads

  1. Replies: 1
    Last Post: 12-08-2013, 03:26 PM
  2. Darkened camera images in third-party apps
    By xstinkyx in forum Google Nexus 5
    Replies: 8
    Last Post: 12-04-2013, 04:10 AM
  3. Replies: 4
    Last Post: 12-04-2013, 02:43 AM
  4. Replies: 15
    Last Post: 12-02-2013, 09:57 AM
  5. Galaxy S4 i9505 Network Problems
    By meritonchutra in forum Samsung Galaxy S4
    Replies: 0
    Last Post: 12-02-2013, 01:51 AM

Posting Permissions