Why aren't my custom ringtones working?

[AC Question]

custom ringtones not working

S6 & S7 edge why are the custom sounds not working. I have set different ringtones for contact ring & text an only the default ringtone is playing

 

[STARGATE]

Re: custom ringtones not working

I've never tried that before, I'll check my GS7 edge and report back.

 

[STARGATE]

Re: custom ringtones not working

Okay, so I just checked on my GS7 edge and it does work.
Do a restart of the phone and try again, make sure you save the settings.