can't buy on play store..

[Reissasadikin]

Good morning sir,

Dear. I have problem with play store. Why can't buy agains on play store. I was change no telphone but still can't working.
There is message from play store like this ? ( The account could not be sent.please try agains )
Cant you help me sir, please..
Thanks you.

 

[belodion]

Welcome.

I'm not exactly sure what problem you are experiencing. See whether this helps:
https://support.google.com/googleplay/troubleshooter/6241347?hl=en

If that does not seem relevant, or if it does not help, please tell us.