1. Ralf Tabo's Avatar
    guys i've bought a new phone samsung galaxy star for the first few days i can downlaod games from play store but now i cant. my wifi is ON but i cant access play store it says "no connection retry" i cant access facebook too and other stuffs except youtube pls help me fix these problems PLEASE
    09-04-2013 02:33 AM
  2. dragonsamus's Avatar
    Did you try a reboot? How about uninstalling and installing the app again? Restart your router?

    Sent from my HTC One using AC Forums mobile app
    09-04-2013 02:40 AM
  3. qxr's Avatar
    That happened to both of my S4 s. I factory reset one and it did not help. A day or so later it just came back, on both devices. Very weird but I wish I would have just left it alone and not had the headache of tge factory reset. Both phones are fine now.

    Posted via Android Central App
    09-04-2013 07:06 AM
  4. srkmagnus's Avatar
    I would first try to toggle airplane mode and see if the data connection reconnects - a reboot may also help. If that doesn't work make sure your data provider(s) (home/cellular) is not have problems on their end which would cause problems with data. Let us know how things go.
    Golfdriver97 likes this.
    09-04-2013 02:18 PM
  5. Golfdriver97's Avatar
    guys i've bought a new phone samsung galaxy star for the first few days i can downlaod games from play store but now i cant. my wifi is ON but i cant access play store it says "no connection retry" i cant access facebook too and other stuffs except youtube pls help me fix these problems PLEASE
    If it keeps happening for more than a day, I would try clearing cache and data from Play. Go to Settings>Application Manager>Play then click clear cache and clear data.
    09-04-2013 09:52 PM
  6. Ralf Tabo's Avatar
    how? pls give me steps
    09-04-2013 10:56 PM
  7. Ralf Tabo's Avatar
    actually i already tried these steps : clear cache,clear data but how to reboot? pls give me the steps . accurate steps please!!!!
    09-04-2013 10:58 PM
  8. Ralf Tabo's Avatar
    even if i download through the play.google (play store wesite) it still doesnt work and i cant receive it
    09-04-2013 10:59 PM
  9. Golfdriver97's Avatar
    even if i download through the play.google (play store wesite) it still doesnt work and i cant receive it
    Ok. Reboot is to hold power until you get your shut down menu. Try that.
    09-04-2013 11:08 PM

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