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  • 1 Post By srkmagnus
  1. Thread Author  Thread Author    #1  

    Unhappy I need help my play store has stopped working

    guys i've bought a new phone samsung galaxy star for the first few days i can downlaod games from play store but now i cant. my wifi is ON but i cant access play store it says "no connection retry" i cant access facebook too and other stuffs except youtube pls help me fix these problems PLEASE
  2. #2  

    Default Re: I need help my play store has stopped working

    Did you try a reboot? How about uninstalling and installing the app again? Restart your router?

    Sent from my HTC One using AC Forums mobile app
  3. #3  
    qxr
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    Default Re: I need help my play store has stopped working

    That happened to both of my S4 s. I factory reset one and it did not help. A day or so later it just came back, on both devices. Very weird but I wish I would have just left it alone and not had the headache of tge factory reset. Both phones are fine now.

    Posted via Android Central App
  4. #4  
    srkmagnus's Avatar

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    Default Re: I need help my play store has stopped working

    I would first try to toggle airplane mode and see if the data connection reconnects - a reboot may also help. If that doesn't work make sure your data provider(s) (home/cellular) is not have problems on their end which would cause problems with data. Let us know how things go.
    Golfdriver97 likes this.
  5. #5  
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    Default Re: I need help my play store has stopped working

    Quote Originally Posted by Ralf Tabo View Post
    guys i've bought a new phone samsung galaxy star for the first few days i can downlaod games from play store but now i cant. my wifi is ON but i cant access play store it says "no connection retry" i cant access facebook too and other stuffs except youtube pls help me fix these problems PLEASE
    If it keeps happening for more than a day, I would try clearing cache and data from Play. Go to Settings>Application Manager>Play then click clear cache and clear data.

    Devices: Current: Nexus 5, Moto X, Galaxy Tab 2 (7.0); Retired: Galaxy S2 (Epic 4G Touch); Traded: Galaxy S3
    When I let go of what I am, I become what I might be - Lao Tzu 'If we could change ourselves, the tendencies in the world would also change.' - Mahatma Gandhi
    Community Guidelines and also here
  6. Thread Author  Thread Author    #6  

    Default Re: I need help my play store has stopped working

    how? pls give me steps
  7. Thread Author  Thread Author    #7  

    Default Re: I need help my play store has stopped working

    actually i already tried these steps : clear cache,clear data but how to reboot? pls give me the steps . accurate steps please!!!!
  8. Thread Author  Thread Author    #8  

    Default Re: I need help my play store has stopped working

    even if i download through the play.google (play store wesite) it still doesnt work and i cant receive it
  9. #9  
    Golfdriver97's Avatar

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    Default Re: I need help my play store has stopped working

    Quote Originally Posted by Ralf Tabo View Post
    even if i download through the play.google (play store wesite) it still doesnt work and i cant receive it
    Ok. Reboot is to hold power until you get your shut down menu. Try that.

    Devices: Current: Nexus 5, Moto X, Galaxy Tab 2 (7.0); Retired: Galaxy S2 (Epic 4G Touch); Traded: Galaxy S3
    When I let go of what I am, I become what I might be - Lao Tzu 'If we could change ourselves, the tendencies in the world would also change.' - Mahatma Gandhi
    Community Guidelines and also here

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