Welcome to the Android Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Results 1 to 9 of 9
Like Tree1Likes
  • 1 Post By srkmagnus
  1. Thread Author  Thread Author    #1  

    Unhappy I need help my play store has stopped working

    guys i've bought a new phone samsung galaxy star for the first few days i can downlaod games from play store but now i cant. my wifi is ON but i cant access play store it says "no connection retry" i cant access facebook too and other stuffs except youtube pls help me fix these problems PLEASE
  2. #2  

    Default Re: I need help my play store has stopped working

    Did you try a reboot? How about uninstalling and installing the app again? Restart your router?

    Sent from my HTC One using AC Forums mobile app
  3. #3  
    qxr
    qxr is offline
    qxr's Avatar

    Posts
    55 Posts

    Default Re: I need help my play store has stopped working

    That happened to both of my S4 s. I factory reset one and it did not help. A day or so later it just came back, on both devices. Very weird but I wish I would have just left it alone and not had the headache of tge factory reset. Both phones are fine now.

    Posted via Android Central App
  4. #4  
    srkmagnus's Avatar

    Posts
    8,744 Posts
    Global Posts
    8,747 Global Posts
    ROM
    Stock 4.4 (KitKat)

    Default Re: I need help my play store has stopped working

    I would first try to toggle airplane mode and see if the data connection reconnects - a reboot may also help. If that doesn't work make sure your data provider(s) (home/cellular) is not have problems on their end which would cause problems with data. Let us know how things go.
    Golfdriver97 likes this.
  5. #5  
    Golfdriver97's Avatar

    Posts
    21,214 Posts
    Global Posts
    21,654 Global Posts
    ROM
    Liquidsmooth ROM

    Default Re: I need help my play store has stopped working

    Quote Originally Posted by Ralf Tabo View Post
    guys i've bought a new phone samsung galaxy star for the first few days i can downlaod games from play store but now i cant. my wifi is ON but i cant access play store it says "no connection retry" i cant access facebook too and other stuffs except youtube pls help me fix these problems PLEASE
    If it keeps happening for more than a day, I would try clearing cache and data from Play. Go to Settings>Application Manager>Play then click clear cache and clear data.

    Phone Timeline
    'If we could change ourselves, the tendencies in the world would also change.' - Mahatma Gandhi
    Community Guidelines and also here
  6. Thread Author  Thread Author    #6  

    Default Re: I need help my play store has stopped working

    how? pls give me steps
  7. Thread Author  Thread Author    #7  

    Default Re: I need help my play store has stopped working

    actually i already tried these steps : clear cache,clear data but how to reboot? pls give me the steps . accurate steps please!!!!
  8. Thread Author  Thread Author    #8  

    Default Re: I need help my play store has stopped working

    even if i download through the play.google (play store wesite) it still doesnt work and i cant receive it
  9. #9  
    Golfdriver97's Avatar

    Posts
    21,214 Posts
    Global Posts
    21,654 Global Posts
    ROM
    Liquidsmooth ROM

    Default Re: I need help my play store has stopped working

    Quote Originally Posted by Ralf Tabo View Post
    even if i download through the play.google (play store wesite) it still doesnt work and i cant receive it
    Ok. Reboot is to hold power until you get your shut down menu. Try that.

    Phone Timeline
    'If we could change ourselves, the tendencies in the world would also change.' - Mahatma Gandhi
    Community Guidelines and also here

Similar Threads

  1. My samsung SIII mini Touch screen problem.....?
    By kenn99mm in forum General Help and How To
    Replies: 11
    Last Post: 07-06-2014, 02:24 AM
  2. Live wallpaper on lock screen help
    By Jason Hale in forum Samsung Galaxy S4
    Replies: 3
    Last Post: 09-08-2013, 03:56 AM
  3. video play, network problem...
    By txzar in forum Google Nexus 7 Tablet (2013)
    Replies: 1
    Last Post: 09-05-2013, 06:20 AM
  4. syncing my samsung galaxy s4 to my imac
    By ataboyz1 in forum Samsung Galaxy S4
    Replies: 1
    Last Post: 09-04-2013, 12:37 PM
  5. cracked led screen on htc and need photos and contacts ect..
    By benyb69 in forum General Help and How To
    Replies: 1
    Last Post: 09-04-2013, 10:40 AM

Posting Permissions