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  1. #576  

    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    Quote Originally Posted by Woosh View Post
    Unfortunately Google CS seems to be never told anything and only give you answers to satisfy you until you call back and talk to someone else or just give up.
    This is true for most every company's customer service unfortunately. If you're on a forum, you can get bet you know twice as much as the CS rep you're calling.
    Eric Mazariegos likes this.
  2. #577  
    prashanthuk365's Avatar

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    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    waiting for election counting from Ohio? i dont think anyone would have been this nervous even during the election counting... dafuq google... break the silence soon...
  3. #578  
    DNicolasL's Avatar

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    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    My dad got the backorder email and now he's upset. I don't blame him, this is a disaster. I haven't got the email yet for my 16GB. We ordered at the same time and they have the same shipping address.
  4. #579  

    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    Ugh.... my N4 is on back order also.
  5. #580  

    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    So far I have received no emails from Google, even a confirmation email that it says in Google Wallet that they sent when I placed my order. My Google Play account says it is due to ship on 11/15, same as everyone. My Google Wallet account says it was ordered on 11/13 and has an order number and payment info. It seems like some people have or had "pre-ordered" showing in Google Wallet, though most people haven't said what is showing in Google Wallet. So, for those of you who got the backorder email, what did it say in Google Wallet and what does it say now?

    For reference, I am in the Central time zone USA and ordered just one 8GB version (wanted 16GB but no luck on that) at 11:07 AM (after 15-20 minutes of frantic attempts).


    Edit--Correction. In Google Wallet it shows the transaction as Pending. If I click on the "Info" hyperlink for the transaction it gives a PO and other info. No emails at all yet so I am hoping for the best.
    Last edited by jlk_250; 11-15-2012 at 02:50 PM.
  6. #581  

    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    Can people please post their location when they post they got the back order email? It's not giving us much when you just post that you got the back order email but would really help with location. Thank you!
  7. #582  

    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    Order Date: November 13, 2012 11:55:13 AM UTC-6
    Houston, TX
    Backorder Email received
  8. #583  

    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    Ordered at 8:34am CST. Never received a confirmation email although the order was pending on Wallet and my card was charged. Called and was told my order did go through the rush may have caused emails not to send.

    Email with confirmation number this morning said it has been shipped.

    I believe the back order may have something to do with the time the order was placed.
    Last edited by frageelay; 11-15-2012 at 02:47 PM. Reason: Wrong Time Zone / Clarification
  9. #584  
    Dr0me's Avatar

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    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    called ups / google and was trying to switch the package to be held at the UPS location on Monday since I am flying home for thanks giving monday afternoon. i even had the google customer service call UPS while i was on the line to give authorization and UPS still could not do it.

    basically google ships their packages with a restriction that you cannot modify the terms to allow the package to be held at a location or modified until after the first delivery attempt. basically my options are 1) pray to god it is delivered early monday, 2) have it left with roommate or by door and have it sitting at home for a week until I return, or 3) ask UPS to not leave by the door and after the first attempt, modify the address to be delivered to my parents house and select overnight or two day shipping so i receive it but would have to pay $$ to accomplish this. probably not worth the hassle and will just have to have it sitting at home for a week. damn you GOOGLE!!!!
    Google Android Affectionado
  10. #585  

    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    I called and they assured me that my unit is reserved. Here is a quote from the email they sent afterwards:

    "Thank you for contacting Google Play! As we discussed your order is still being processed, and once processing completes you'll be given an tracking number. Please rest assure that your order I.D number is confirmation that your device is reserved."

    I am in Boston and haven't gotten the backorder email yet....
  11. #586  

    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    Quote Originally Posted by ragnarokx View Post
    This is true for most every company's customer service unfortunately. If you're on a forum, you can get bet you know twice as much as the CS rep you're calling.
    Yup. you're right about that.
    - Kevin Bacon is my bananas.
  12. #587  

    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    Quote Originally Posted by Clone9 View Post
    I called and they assured me that my unit is reserved. Here is a quote from the email they sent afterwards:

    "Thank you for contacting Google Play! As we discussed your order is still being processed, and once processing completes you'll be given an tracking number. Please rest assure that your order I.D number is confirmation that your device is reserved."

    I am in Boston and haven't gotten the backorder email yet....
    LOL right. I got the backorder email, yet the status in wallet/play store has not changed. Awesome if they actually ship it, but I wouldn't get your hopes up.

    GOOGLE FIAL
  13. #588  
    harrycarry250's Avatar

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    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    Wow, just got the email about the backorder. I immediately called Google and asked them about it. They said that email was dispatched to anyone who bought more than 1 item in the Play Store. She said that it does not mean much regarding the shipping time and what not. I'm pretty sure she was bull ting me. Mean while, ten minutes ago when I called they said I'd have my phone tmmr...
  14. #589  
    HAAS599's Avatar

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    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    Order date: Nov 13, 2012 8:33:57 AM PST

    Still no email.

    I ordered a 16gb and a bumper.
  15. #590  

    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    One more note that the rep told me over that phone was that a lot of people that will receive the back order email have ordered more than 1 unit on the same visa or payment method or more than 1 order at the same shipping address...
  16. #591  

    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    Quote Originally Posted by techneutral1 View Post
    I also received a back-order notice from Google. I'm not going to do anything rash like cancel my phone. I still want the device, and I don't think that allowing back-orders is a bad thing. Really I think everyone should be able to place an order to wait in line for their phone. What upsets me is that they took 48 hours to tell me my phone was back-ordered. I find it hard to believe that the orders aren't handled automatically, checked against a database to know that they had this many orders and they have this many phones in stock. They had to know they had sold more phones than they had. Even if they were counting on several orders being canceled, I would be a lot happier now if they had said upfront that my order was back-ordered. Then if by some miracle someone cancelled their order and I received my device I would be ecstatic rather than upset.
    If Google wants to change the way people by cell phones they really need to work on their store, server crashes are unacceptable for a company with as big of a web presence as Google. Offer preorders so that there is not such a huge load on their servers, and they have an indication of the popularity of the device. Have much faster processeing, in a world where amazon can get almost everything to your house the next day and you can walk into any carrier and walk out with a phone immediately 2 days to process the order before shipping is unacceptable. Finally and this is the biggest thing they need to work on communication and customer service. So much of the anger around here is because no one knows what is going on with their device. Was my order successful? When will my phone ship? When will the next batch be available? Is the next batch really 3 weeks out? how can that be possible?
    Anyway I'm done ranting but I really felt like I had to do it.
    I agree. Also, I called and the rep told me my order was fine and I should be getting a shipping notice tonight or tomorrow morning. When I asked for clarification on the email about backorders he recanted and I ended up talking to a supervisor. No phone for up-to 3 weeks ( they kept stressing that it was up-to 3 weeks).
  17. #592  
    woodbane's Avatar

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    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    Ever being one to look for the silver lining, at least those whose devices are back orderd (including me) will probably have time to get their cases and screen protectors in time for the devices arrival.

    As per Monty Python: "Always look on the bright side of life"
    Thanked by:
    YoSaintLaurent likes this.
  18. #593  

    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    Toronto Canada - I'm on back order

    Order Date: November 13, 2012 8:53:29 AM UTC-8


    Are any Canadians going to get this? PS Google I am going to find something else if possible. I'm not going another 3 weeks on my *** replacement phone.
  19. #594  
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    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    It seems that a majority of the backorder emails are being sent to those that ordered 30+ minutes after sales went live. I finally got through around ~10 minutes of sales starting and have not received any back order email yet.
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  20. #595  

    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    Quote Originally Posted by harrycarry250 View Post
    Wow, just got the email about the backorder. I immediately called Google and asked them about it. They said that email was dispatched to anyone who bought more than 1 item in the Play Store. She said that it does not mean much regarding the shipping time and what not. I'm pretty sure she was bull ting me. Mean while, ten minutes ago when I called they said I'd have my phone tmmr...
    Someone on SD said that a Google rep told them that it was a problem with UPS taking everyone's orders and that it'll take an extra day or two to ship because of this. I highly doubt that since they easily could have said that shipping is delayed since they are refunding shipping anyway. But anyway....Google reps seem to be making it up on the fly.
    - Kevin Bacon is my bananas.
    UltraViolet75 likes this.
  21. #596  

    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    I called this morning into Google support and they said that I should receive my phone Friday or Monday but that the system and UPS are having issues dealing with some of the problems from launch which are slowing the emails and other systems down. To many people placing duplicate orders then canceling after realizing they ordered 5 instead of 1. So I'm assuming my email is just late but I'm not expecting a delivery until Monday. Don't want to get disappointed for no reason. He said I should get my tracking number today though so hopefully its already been shipping since early this morning.
  22. #597  

    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    I received the backorder email.

    My order went through at 12:25 Central
  23. #598  

    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    Order Date: November 13, 2012 10:57:33 AM UTC-6
    Location: Smyrna, TN
    Status: Backordered

    Attitude: ERIC SMAASH!
  24. #599  

    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    Crap. The Lumia 920 are sold out in my area.. Not my week.. lol
  25. #600  

    Default Re: New Nexus 4 purchase: Anyone get a shipping notification or tracking number?

    November 13, 2012 11:43:49 AM UTC-5
    Shipping to Maryland
    No shipping confirmation, no backorder email.

    It probably makes no difference at all. But I ordered two by accident, and canceled one of them immediately.
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