Welcome to the Android Central Forums Create Your Account or Ask a Question Answers in 5 minutes - no registration required!
Page 1 of 2 12 LastLast
Results 1 to 25 of 30
Like Tree5Likes
  1. Thread Author  Thread Author    #1  

    Default Some major problems with Nexus 4

    Hey guys! I'm new to this forum, and i know its not the best way to start a post and conversations, but the whole point of joining androidcenteral was to find out what exactly is wrong with my phone.
    I got my Nexus 4 about 3 and a half month ago, and it has been working perfectly. But a few times during each month, i noticed how the phone started to randomly shut off, and wouldnt turn on until i hold the power button for about 2 minutes. It has happened today again, and im quite sick of it.
    Better yet, the internet connection has been messed up. When i tried to connect to google, it told the the website was a threat, and wouldn't let me even connect to it.
    Nor could i access any of my internet running aps.
    Just as well, i had noticed that in my messages, i cant see what i type to the other person. I type, and send, yet i do not see what i sent, but the receiver does though.
    And one last thing to sum it all up, i disconnected from my internet server, and now the phone wont even let me connect to it ,and keep s repeating the same message " Authenticating..." or "Problem with Authentication".
    I really have no clue on whats might be happening, and i'd appreciate any suggestions or helpful tips from you guys, please help and thank you
  2. #2  

    Default Re: Some major problems with Nexus 4

    Quote Originally Posted by DianSchweiger View Post
    Hey guys! I'm new to this forum, and i know its not the best way to start a post and conversations, but the whole point of joining androidcenteral was to find out what exactly is wrong with my phone.
    I got my Nexus 4 about 3 and a half month ago, and it has been working perfectly. But a few times during each month, i noticed how the phone started to randomly shut off, and wouldnt turn on until i hold the power button for about 2 minutes. It has happened today again, and im quite sick of it.
    Better yet, the internet connection has been messed up. When i tried to connect to google, it told the the website was a threat, and wouldn't let me even connect to it.
    Nor could i access any of my internet running aps.
    Just as well, i had noticed that in my messages, i cant see what i type to the other person. I type, and send, yet i do not see what i sent, but the receiver does though.
    And one last thing to sum it all up, i disconnected from my internet server, and now the phone wont even let me connect to it ,and keep s repeating the same message " Authenticating..." or "Problem with Authentication".
    I really have no clue on whats might be happening, and i'd appreciate any suggestions or helpful tips from you guys, please help and thank you
    2 questions, have you updated to the most recent software? and have you done a factory retore on the phone?

    Reason I ask is my phone did the same thing, I did the software update, then restored the phone now it works great with no issues
    Thanked by:
  3. #3  
    motor96's Avatar

    Posts
    67 Posts
    Global Posts
    402 Global Posts

    Default Re: Some major problems with Nexus 4

    Mine has none of those issues. factory restore might help
  4. Thread Author  Thread Author    #4  

    Default Re: Some major problems with Nexus 4

    Hopefully it works, just have to find out how!
  5. Thread Author  Thread Author    #5  

    Default Re: Some major problems with Nexus 4

    Quote Originally Posted by briancook451 View Post
    2 questions, have you updated to the most recent software? and have you done a factory retore on the phone?

    Reason I ask is my phone did the same thing, I did the software update, then restored the phone now it works great with no issues


    No I actually havent. The software is supposed to update automatically on Nexus 4 though, thats what iv been told.
    And im new to android , so would you mind telling me exactly how to do that? Thanks!
  6. #6  

    Default Re: Some major problems with Nexus 4

    Go into settings, slide down to about phone, tap that then select system updates. Once you do the update restart the phone then go into settings then select Backup & Reset, then go to Factory Data reset and do the reset from there
  7. Thread Author  Thread Author    #7  

    Default Re: Some major problems with Nexus 4

    Quote Originally Posted by briancook451 View Post
    Go into settings, slide down to about phone, tap that then select system updates. Once you do the update restart the phone then go into settings then select Backup & Reset, then go to Factory Data reset and do the reset from there
    Thanks so much for your help! Im doing that right now , ill see if it works and see what happends
  8. #8  

    Default Re: Some major problems with Nexus 4

    try it and give it a few days of normal usage to see how the phone responds
  9. #9  

    Default Re: Some major problems with Nexus 4

    My Nexus 4 is exactly two months old and everything you noted in your post is exactly what my phone started doing today. Even the same issue with trying to connect to the support website is exactly the same. Looks like Google has a major FUBR on their hands with the Nexus 4 phone.
  10. #10  

    Default Re: Some major problems with Nexus 4

    Quote Originally Posted by Rebecca Armstrong View Post
    Looks like Google has a major FUBR on their hands with the Nexus 4 phone.
    Because of two people having the same issue that haven't even troubleshooted said issue? Seems like a drastic statement.

    Factory reset.
    sropedia and mr_nobody like this.
  11. #11  
    m3lover1's Avatar

    Posts
    140 Posts
    Global Posts
    169 Global Posts
    ROM
    Stock

    Default Re: Some major problems with Nexus 4

    Quote Originally Posted by TheLibertarian View Post
    Because of two people having the same issue that haven't even troubleshooted said issue? Seems like a drastic statement.

    Factory reset.
    Agreed. It could be user error, could be poorly written apps. I have never had that happen to me, and I had my phone since December.
    Sony Ericsson K790a | Palm Treo 650 | Apple iPhone | Apple iPhone 3G | Apple iPhone 3GS | HTC EVO 4G | Samsung Epic 4G | HTC EVO 3D | HTC EVO 4G LTE | Apple iPhone 5 | LG Nexus 4 | Sony Xperia Z | HTC One | LG G2 | Sony Xperia Z1 | LG Nexus 5
  12. #12  

    Default Re: Some major problems with Nexus 4

    Factory reset did absolutely nothing to fix my problem. The exact same problems of this magnitude point to a serious problem. It's a brand new phone and not at all usable with these problems.
  13. #13  

    Default Re: Some major problems with Nexus 4

    Quote Originally Posted by Rebecca Armstrong View Post
    Factory reset did absolutely nothing to fix my problem. The exact same problems of this magnitude point to a serious problem. It's a brand new phone and not at all usable with these problems.
    Then RMA it. Google has been quite good replacing defective devices. No sense in insinuating that there is some massive defect with the Nexus 4 line when you're A) the first person I've ever read about having those issues, and B) haven't even requested a replacement.

    You're right, it is a brand new device, and as such Google will undoubtedly support it effectively.
  14. #14  

    Default Re: Some major problems with Nexus 4

    I'm actually the second person, the first person started the dialog. And yes, I will be returning it for another attempt at a good device. My choice would obviously be to have a fully functional phone produced by google, and not to see there be a major issue with the device development....but, I remain a skeptic until proven otherwise.
  15. #15  

    Default Re: Some major problems with Nexus 4

    Quote Originally Posted by Rebecca Armstrong View Post
    I'm actually the second person, the first person started the dialog. And yes, I will be returning it for another attempt at a good device. My choice would obviously be to have a fully functional phone produced by google, and not to see there be a major issue with the device development....but, I remain a skeptic until proven otherwise.
    Two out of an entire forum isn't much. Haven't read if your issue on XDA, either.

    If you went through multiple devices, that either raises some eyebrows, or you're installing an app that is causing issues. But you're currently one of two people here... I'm not skeptical of anything. RMA it and we'll talk after you have your new device.
  16. #16  
    sskb's Avatar

    Posts
    1 Posts

    Angry Re: Some major problems with Nexus 4

    Mine has same problem. No clue why!

    3 months old phone, no issues until 1 week ago.
    Since one week started acting up.
    Sometimes during usage or even when idle..
    Sometimes pops up messages like..

    "Unfortunately, the process com.google.process.gapps has stopped."
    Report OK


    Sometimes a series of such msgs with different process names pops up, whatever option you click, but after some time, the screen is frozen.
    Hard reset would sometime take ages to come up.

    Shuts off automatically or just hangs and gets heated up (i mean really hot!!)


    Tried following:

    1. Safe mode
    2. Factory Reset
    3. Screen guard removed (had problems in the past with LG optimus)
    4. Sim Changed (from mini -> micro convert to original micro sim)
    5. OS update - shows latest (JDQ39)

    Any advice?

    Thanks!
  17. #17  

    Default Re: Some major problems with Nexus 4

    Quote Originally Posted by sskb View Post
    Mine has same problem. No clue why!

    3 months old phone, no issues until 1 week ago.
    Since one week started acting up.
    Sometimes during usage or even when idle..
    Sometimes pops up messages like..

    "Unfortunately, the process com.google.process.gapps has stopped."
    Report OK


    Sometimes a series of such msgs with different process names pops up, whatever option you click, but after some time, the screen is frozen.
    Hard reset would sometime take ages to come up.

    Shuts off automatically or just hangs and gets heated up (i mean really hot!!)


    Tried following:

    1. Safe mode
    2. Factory Reset
    3. Screen guard removed (had problems in the past with LG optimus)
    4. Sim Changed (from mini -> micro convert to original micro sim)
    5. OS update - shows latest (JDQ39)

    Any advice?

    Thanks!
    RMA. RMA. RMA.

    Let us know how the new device works.
  18. #18  
    petaf's Avatar

    Posts
    340 Posts
    Global Posts
    1,032 Global Posts

    Default Re: Some major problems with Nexus 4

    And it wouldn't hurt to download Lookout. Great Android security app.
    Angrygimp likes this.
  19. #19  

    Default Re: Some major problems with Nexus 4

    It has been over 30 days since I RMA'd and sent back my original NEXUS 4 phone. I have called Google no less than five times to get my refund for the cost of the second phone, but still have yet to receive it. I keep getting the run around.
    The new phone has had a few glitches and the sound quality is garbage, but at least it works well enough to have a phone call.

    I am not impressed at all with Google's Customer Service on the RMA process. First of all, why should I be charged for a replacement phone when the original phone crapping out was the issue. Goggle already got my money the first time around, why should I have to pay twice for their poor quality device? Yes, I understand the issue of those type of customers that lie to get another phone, but why should all customers pay the price for the few bad ones.
    Second, the credit back process has some major disconnect within the Google system. I'm over 45 days out since returning my phone and still haven't received my refund.

    BUY WITH CAUTION!!
  20. #20  

    Default Re: Some major problems with Nexus 4

    Smart phones are computers, stuff happens, don't panic, reboot or reset.. Not rocket science.

    Sent from my Nexus 4 using Tapatalk 2
    gone down south likes this.
  21. #21  

    Default Re: Some major problems with Nexus 4

    Hi All...

    I just got my nexus 4 yesterday with stock android 4.2.2

    It is not rooted

    The in call speaker volume is very very low...

    Also, the ring tone volume is very low..

    Other than that I love my phone..

    Please help..
  22. #22  

    Default Re: Some major problems with Nexus 4

    Quote Originally Posted by TheLibertarian View Post
    Then RMA it. Google has been quite good replacing defective devices. No sense in insinuating that there is some massive defect with the Nexus 4 line when you're A) the first person I've ever read about having those issues, and B) haven't even requested a replacement.

    You're right, it is a brand new device, and as such Google will undoubtedly support it effectively.
    Does Google RMA with a new phone or a refurbished one?
  23. #23  

    Default Re: Some major problems with Nexus 4

    I just submitted an RMA for my 3rd!!! phone in less than 6 months. The first one didn't keep the data link enabled. Returned it within a month. The second worked fine until this week, then it started going comatose on me at random times. Wouldn't turn on or off with the power key; have to hold both keys to do a system reboot to get it awake. My son has the same phone and he also had the comatose problem and got it replaced. So they have agreed to send me another. They are a little vague about the warranty on this 3rd phone. The service rep said he would check to see if it would restart with this phone or continue with the original warranty. And yes, it has 4.2.2 and all updates, and I did a factory reset, but the phone went comatose the next day. I recommend anyone have the slightest problem to contact Google support without delay and request a replacement. I hate to say it, but even though this phone has marvelous specs, if it can't stay working for 6 months, there should be a recall. I was told if I had to return this one, they WOULD give a full refund if I requested it rather than send another phone. I think they are trying hard to keep their customers happy, at the expense of eating 2 or 3 phones per customer, but maybe they should have had SAMSUNG make it. My old Samsung Ace never had a problem and I still us it for ipod like functions.
  24. #24  

    Default Re: Some major problems with Nexus 4

    in this case my dear "r02a010" i would seriously consider to check your installed apps as a possible cause which can of course be a lenghty process but the chance that one person has 3 non working phones in such a short time and from other info in your post it is very much possible that an installed app causes your issues. i suppose that your son uses similar or the same apps like you, another hint into that direction.
  25. #25  

    Default Re: Some major problems with Nexus 4

    So far so good with my N4. Is there a list of apps somewhere that are problem causers? I would like to see such a list and remove any apps from my phone--if any. Thanks!
Page 1 of 2 12 LastLast

Similar Threads

  1. Major problem with Factory Data Reset!!
    By Jaredd130 in forum Motorola Droid X
    Replies: 7
    Last Post: 01-19-2011, 05:19 PM
  2. Need some major help with loading a rom
    By salanester in forum Incredible Rooting, ROMs, and Hacks
    Replies: 9
    Last Post: 12-30-2010, 11:25 AM
  3. Major problem with ROM??
    By _Zguy__ in forum AT&T Captivate Rooting, ROMs, and Hacks
    Replies: 4
    Last Post: 12-24-2010, 05:36 PM
  4. Problems with Nexus One and BluBridge Mini-Jack Rx
    By theshadow in forum General Help and How To
    Replies: 0
    Last Post: 08-20-2010, 06:28 PM
  5. Problems with Nexus One
    By Darwonka in forum Google / HTC Nexus One
    Replies: 9
    Last Post: 04-12-2010, 06:31 PM

Posting Permissions