Nexus 4 stuck after 4.3 update fail - even after hard reset

[Nauman Alvi]

Just a quick question, were any of you guys charging your phone during the update procedure?

no, in my case my phone was not connected to charger.

 

[Asier3d]

I can't use my home/Google now button too... It's frustrating!

 

[Mustafa Khaleefah]

here is the solution for your problem

Google Groups

thanks

 

[Mustafa Khaleefah]

Hey guys,

Ok, I tried to read so many posts since yesterday, can't find a solution. This is my last resort (and first post) before sending my phone back.

I have a Nexus 4, 2 months old, unrooted and nothing done to it.
Yesterday evening, 4.3 is pushed to my phone. I download it (OTA), and at the end of the installation, I get an error screen and it restarts installing. It loops like that 3-4 times (installing-error-installing-...) then it turns off.
I switch it back on, and it just doesn't go past the X logo (yes I left it a long time to see). After a while, I just decide to do a hard reset. My data is on the cloud anyway.

I go to recovery mode, wipe to factory status, reboot.... nope, still stuck on X logo.

Now my main problem here, is that I saw a few suggestions on the forum.. BUT, I don't have USB debugging mode enabled since I've never rooted/done anything to my phone, and now I can't enable it since it won't go past the logo. When I connect my phone to the PC (win 7), I don't see it appear in my connected devices.

Any final suggestions? Is it hopeless?
Thanks guys.

Guys here is the solution for the problem

Google Groups

please give me your feedback
Thanks

 

[Miffo]

I've now done a factory reset on my Nexus 7 from the boot menu - didn't help. I phoned Google (by the way - what's all this stuff about using Gtalk if you're outside the US - I'm in the UK and just used the 0800 (free) number they list on the website). Google made me reset it again on the phone but of course that didn't help. He also broke the bad news that my warranty ran out 10 days ago! Otherwise they would have sent a replacement.

 

[Jeroen Rombouts]

Hopefully when the update comes it will work for you.

Sadly, no. I tried again twice. And my phone always stops on the X screen. :'(

 

[Himeko7]

I've now done a factory reset on my Nexus 7 from the boot menu - didn't help. I phoned Google (by the way - what's all this stuff about using Gtalk if you're outside the US - I'm in the UK and just used the 0800 (free) number they list on the website). Google made me reset it again on the phone but of course that didn't help. He also broke the bad news that my warranty ran out 10 days ago! Otherwise they would have sent a replacement.

They should replace it either way, it's their update that's breaking phones. This calls for a major class action lawsuit imo.

 

[mattopotamus]

How is your warranty up. The phone comes with a one year manufacturer warranty and the nexus 4 has not be out for a year yet.

 

[Venkataraman AP]

Factory reset worked for me... Now on android 4.3. All bugs vanished....

Posted via Android Central App

 

[shpits]

Tried everything and nothing! The "Google Groups" solution also fails... Still the damn X logo..

 

[Himeko7]

Tried everything and nothing! The "Google Groups" solution also fails... Still the damn X logo..

I got mine all working again with the steps I provided earlier. If you guys still need help I could give you a hand through teamviewer.

 

[shpits]

I don't wish to root my device...

 

[Mihai Mitache]

Hi Himeko7..
I've followed your steps up to enter "fastboot flash recovery openrecovery-twrp-2.6.0.0-mako.img" in cmd prompt. When I enter that I get :"FAILED<remote: not supported in locked device>" Is there a workaround for this?
Thanks~

it's a bit techy stuff, let me know if you don't understand something:

• Install the SDK: Android SDK | Android Developers
• Run "SDK Manager". You might need Java for this, download/install first if required.
• Through SDK Manager, download platform tools and USB Driver (usually ticked as default)
• Make sure driver is installed. When N4 is plugged it should show something like "ADB interface" or "Nexus bootloading device" on top on device manager
• Go to bootloader (with phone OFF, hold power+vol down). Leave it there.
• Back to PC: D:\Disk3\adt-bundle-windows-x86_64-20130717\sdk\platform-tools
• Open a command prompt here, preferably with admin power (start meny, cmd, r-click, run as admin)
• Download TWRP: TeamWin Projects - TWRP 2.6 - | TeamWin
• "Get TWRP for your device", "TWRP for Nexus 4 [mako]", "Download the newest .img file here"
• "openrecovery-twrp-2.6.0.0-mako.img" < download this
• Put this img file in D:\Disk3\adt-bundle-windows-x86_64-20130717\sdk\platform-tools
• Back to msdos/command prompt, type:
• fastboot flash recovery openrecovery-twrp-2.6.0.0-mako.img
• Now press vol down, select Recovery, this will bring up the custom recovery app from TWRP
• If you had the phone encrypted, it will ask for the password, type it in
• Now here you have to go Mount, pick /sdcard
• Now we need the Nexus 4 Toolkit: [NEXUS 4 TOOLKIT V2.0.0] Drivers, Backup, Unlock, Root, Recovery, Flash, Mods + MORE - xda-developers
• Install, run, pick 13
• Now pick 14 "Pull files from device". 2 "manually answer", say yes
• Now it needs the path, it is "/sdcard/" without the quotes, and including both /
• Let it work. If everything goes well, your files will be in "C:\Google_Nexus_4_ToolKit\pulled_files_are_put_here"

http://i.imgur.com/kG5OYza.png

That's for the personal data stuff. Contacts, SMS, apps, apps data etc is a different story, if you need that, you have to do the other steps from my first post (manually flash 4.3 excluding the DATA img)

 

[Himeko7]

Hi Himeko7..
I've followed your steps up to enter "fastboot flash recovery openrecovery-twrp-2.6.0.0-mako.img" in cmd prompt. When I enter that I get :"FAILED<remote: not supported in locked device>" Is there a workaround for this?
Thanks~

Oh ok, you are gonna have to unlock the bootloader first then, explained here Nexus 4 Guide-Unlock Bootloader, Root, Install Custom Recoveries & Custom ROMs/Kernel - xda-developers
scroll down a bit until the "Unlock Bootloader" part in blue font.

HOWEVER, I think that might wipe your data.. I did the unlocking/rooting long ago so I'm not entirely sure now; here's what you can do to avoid that in any case: xda-developers - View Single Post - Nexus 4 Guide-Unlock Bootloader, Root, Install Custom Recoveries & Custom ROMs/Kernel

Another option, you can try the Nexus Toolkid without unlocking the bootloader, I think that might work to get your files copied to your PC first. (just go to bootloader step, and then skip everything until the nexus toolkit part)

 

[AsidXxx]

it's a bit techy stuff, let me know if you don't understand something:

• Install the SDK: Android SDK | Android Developers
• Run "SDK Manager". You might need Java for this, download/install first if required.
• Through SDK Manager, download platform tools and USB Driver (usually ticked as default)
• Make sure driver is installed. When N4 is plugged it should show something like "ADB interface" or "Nexus bootloading device" on top on device manager
• Go to bootloader (with phone OFF, hold power+vol down). Leave it there.
• Back to PC: D:\Disk3\adt-bundle-windows-x86_64-20130717\sdk\platform-tools
• Open a command prompt here, preferably with admin power (start meny, cmd, r-click, run as admin)
• Download TWRP: TeamWin Projects - TWRP 2.6 - | TeamWin
• "Get TWRP for your device", "TWRP for Nexus 4 [mako]", "Download the newest .img file here"
• "openrecovery-twrp-2.6.0.0-mako.img" < download this
• Put this img file in D:\Disk3\adt-bundle-windows-x86_64-20130717\sdk\platform-tools
• Back to msdos/command prompt, type:
• fastboot flash recovery openrecovery-twrp-2.6.0.0-mako.img
• Now press vol down, select Recovery, this will bring up the custom recovery app from TWRP
• If you had the phone encrypted, it will ask for the password, type it in
• Now here you have to go Mount, pick /sdcard
• Now we need the Nexus 4 Toolkit: [NEXUS 4 TOOLKIT V2.0.0] Drivers, Backup, Unlock, Root, Recovery, Flash, Mods + MORE - xda-developers
• Install, run, pick 13
• Now pick 14 "Pull files from device". 2 "manually answer", say yes
• Now it needs the path, it is "/sdcard/" without the quotes, and including both /
• Let it work. If everything goes well, your files will be in "C:\Google_Nexus_4_ToolKit\pulled_files_are_put_here"

http://i.imgur.com/kG5OYza.png

That's for the personal data stuff. Contacts, SMS, apps, apps data etc is a different story, if you need that, you have to do the other steps from my first post (manually flash 4.3 excluding the DATA img)

I am stuck on that step, in bold. I dont see sdcard listed. I unlocked the bootloader via Nexus Toolkit. What do I do now?

 

[Himeko7]

I am stuck on that step, in bold. I dont see sdcard listed. I unlocked the bootloader via Nexus Toolkit. What do I do now?

Try skipping that step, go directly to try pulling your files with Nexus 4 Toolkit.

 

[AsidXxx]

I got this -

imgur: the simple image sharer

(Google should be sued man for causing grief)

 

[Himeko7]

Are you in TWRP before that? you must pick recovery mode from the bootloader (if you already flashed TWRP), then from there check Advanced/File Manager, see if you get the folders/files list from there:

 

[vanillalimecoke]

Hi Himeko,

I downloaded and installed the platform tools and Google USB Driver, but "Android ADB Interface" still does not show up in the Device Manager. Do yuu know why this is the case?

Thanks
Mike

it's a bit techy stuff, let me know if you don't understand something:

• Install the SDK: Android SDK | Android Developers
• Run "SDK Manager". You might need Java for this, download/install first if required.
• Through SDK Manager, download platform tools and USB Driver (usually ticked as default)
• Make sure driver is installed. When N4 is plugged it should show something like "ADB interface" or "Nexus bootloading device" on top on device manager
• Go to bootloader (with phone OFF, hold power+vol down). Leave it there.
• Back to PC: D:\Disk3\adt-bundle-windows-x86_64-20130717\sdk\platform-tools
• Open a command prompt here, preferably with admin power (start meny, cmd, r-click, run as admin)
• Download TWRP: TeamWin Projects - TWRP 2.6 - | TeamWin
• "Get TWRP for your device", "TWRP for Nexus 4 [mako]", "Download the newest .img file here"
• "openrecovery-twrp-2.6.0.0-mako.img" < download this
• Put this img file in D:\Disk3\adt-bundle-windows-x86_64-20130717\sdk\platform-tools
• Back to msdos/command prompt, type:
• fastboot flash recovery openrecovery-twrp-2.6.0.0-mako.img
• Now press vol down, select Recovery, this will bring up the custom recovery app from TWRP
• If you had the phone encrypted, it will ask for the password, type it in
• Now here you have to go Mount, pick /sdcard
• Now we need the Nexus 4 Toolkit: [NEXUS 4 TOOLKIT V2.0.0] Drivers, Backup, Unlock, Root, Recovery, Flash, Mods + MORE - xda-developers
• Install, run, pick 13
• Now pick 14 "Pull files from device". 2 "manually answer", say yes
• Now it needs the path, it is "/sdcard/" without the quotes, and including both /
• Let it work. If everything goes well, your files will be in "C:\Google_Nexus_4_ToolKit\pulled_files_are_put_here"

http://i.imgur.com/kG5OYza.png

That's for the personal data stuff. Contacts, SMS, apps, apps data etc is a different story, if you need that, you have to do the other steps from my first post (manually flash 4.3 excluding the DATA img)

 

[Himeko7]

Hi Himeko,

I downloaded and installed the platform tools and Google USB Driver, but "Android ADB Interface" still does not show up in the Device Manager. Do yuu know why this is the case?

Thanks
Mike

That will appear once you get to the bootloader screen.