$18 upgrade fee

[previous2pre]

Is the $18 upgrade fee waived still if you order from Sprint.com?

 

[Instigator187]

I think its weird when I hear people claim online they will cancel service and go somewhere else over $18. If u do go somewhere else you will be charged a $36 activation fee instead for being a new customer. It's common practice from all carriers to charge upgrade fees and new activation fees not just sprint

 

[robertw477]

I think its weird when I hear people claim online they will cancel service and go somewhere else over $18. If u do go somewhere else you will be charged a $36 activation fee instead for being a new customer. It's common practice from all carriers to charge upgrade fees and new activation fees not just sprint

First any idea what it costs Sprint or any other carrier to acquire a customer. Not only that but these things are rarely mentioned these days. Good credit. Just by paying your bill on time makes you a valued customer. Plenty of people stiff the carriers. Especially in this economy. I could care less about what other carriers. charge. I pay zero 18.00 fees and 35.00 activation charges. Maybe I am a better negotiator. Got some service credit as well today as I complained the hassles I had with the two Palm Pres on my account. I had many issues with that phone and I dont upgrade every 2 yrs usually. Sprint gives the same phoen creidt to any new acct. If the ATT/Tmobile merger happens Sprint will be in an even tougher spot. The smallest major branded carrier. The dude at the Sprint store tried all that stuff with me and I called directly while I was there.

Rob

 

[Melaza]

Is the $18 upgrade fee waived still if you order from Sprint.com?

They told me that's the only place you won't get charged

 

[Tino420]

I was able to get it waived over the phone

 

[jhilker]

They told me that's the only place you won't get charged

Interesting.... I recently upgraded my line to the Evo 3D at Radio Shack. Saw the $18 fee, called CS, and they told me Premiere waiver of fee ended last August, but he was able to get fee waived on the spot. I asked about phone upgrade I did on sprint.com yesterday, and he told me activation fees are charged there as well (although my email from that transaction specifically states no other upgrade or activation fees).

 

[jean15paul]

I called and talked to Customer Service (not retentions) and I was told that I couldn't get the fee waived. The guy basically said that it's a fee that store charge to cover their overhead, and that if I didn't want to pay the fee then I should order online or over the phone next time. Maybe I'll try to call back.

 

[jrun]

I just did the chat on the webpage after reading these posts.. I totally BS'd my story and it worked. Enjoy!




Chat with us Print Copy Exit and Complete Survey
You are on a secure session with a Sprint Specialist.
Session ID: 3305021



3:59:39 PM : Connected to sprint.ehosts.net

3:59:39 PM : Session ID: 3305021

3:59:39 PM : junnever: Initial Question/Comment: I just got my email to notify me of my new bill and i see there is a Activation Fee of $19.37 added on that i was told would NOT be on my bill when i went to upgrade my phone to the 3D as well as transfer another line from verizon to sprint. I would like this fee removed before paying my bill since i was told it would be waived since i was bringing more business to you by adding a line.

3:59:44 PM : Kenny B has joined this session!

3:59:44 PM : Connected with Kenny B. Your Reference Number for this chat session is 3305021.

3:59:44 PM : Thank you for contacting Sprint. My name is Kenny B.

4:00:49 PM : Kenny B: I am happy to help you. Please give me a moment to look into it.

4:01:39 PM : Kenny B: Please hold a moment while I access your account.

4:03:04 PM : Kenny B: I appreciate your patience.

4:03:22 PM : junnever: take your time

4:04:09 PM : Kenny B: I can see that you have been charges $19.37 for the upgrade fee.

4:05:04 PM : Kenny B: Whenever a handset is upgraded or activated on the account, a handset upgrade fee is charged. As you have upgraded the handset on the account, a charge of $18.00 +taxes has been billed.

4:05:14 PM : Kenny B: The Handset Upgrade Fee is a one-time fee applied to validate the activation of service on the new handset. This is a system requirement and assists in the configuration of the services on the network.

4:06:16 PM : junnever: I was told they would waive it since i brought an additional line from verizon onto my account. I've spoken with other sprint customers who've also had this fee waived.

4:06:54 PM : Kenny B: When it was offered?

4:07:43 PM : junnever: The sales person who sold me the 3D

4:08:09 PM : Kenny B: Let me check the details.

4:08:25 PM : junnever: Thanks kenny

4:10:14 PM : Kenny B: I appreciate your patience.

4:11:29 PM : Kenny B: As you a valuable customer I have applied a one time credit $19.37 against the upgrade fee. After applied the credit of $19.37 the total due is $399.95.

4:11:49 PM : Kenny B: You can check it online with in an hour.

4:11:53 PM : Kenny B: Did I fully address all the reasons for your chat today?

4:12:01 PM : junnever: Thank you Kenny! Yes you did, i appreciate your time

4:12:09 PM : Kenny B: A short survey follows this chat. Will you be able to respond yes to the question #5 "Was your issue resolved on this chat session?" The results help Sprint measure my performance.

4:12:19 PM : junnever: you got it

4:12:29 PM : Kenny B: Thank you for doing it. I appreciate your support.

4:12:34 PM : Kenny B: It's been my pleasure chatting with you today. You’ll receive an email transcript of our chat after the session ends.

Please click Exit and Complete Survey.

 

[boggs3010#AC]

So you threw the sales person under the bus. FYI , Sprint calls us at the store and questions us over this. And it makes the sales person look bad. I had a calls like that several times.

I just did the chat on the webpage after reading these posts.. I totally BS'd my story and it worked. Enjoy!




Chat with us Print Copy Exit and Complete Survey
You are on a secure session with a Sprint Specialist.
Session ID: 3305021



3:59:39 PM : Connected to sprint.ehosts.net

3:59:39 PM : Session ID: 3305021

3:59:39 PM : junnever: Initial Question/Comment: I just got my email to notify me of my new bill and i see there is a Activation Fee of $19.37 added on that i was told would NOT be on my bill when i went to upgrade my phone to the 3D as well as transfer another line from verizon to sprint. I would like this fee removed before paying my bill since i was told it would be waived since i was bringing more business to you by adding a line.

3:59:44 PM : Kenny B has joined this session!

3:59:44 PM : Connected with Kenny B. Your Reference Number for this chat session is 3305021.

3:59:44 PM : Thank you for contacting Sprint. My name is Kenny B.

4:00:49 PM : Kenny B: I am happy to help you. Please give me a moment to look into it.

4:01:39 PM : Kenny B: Please hold a moment while I access your account.

4:03:04 PM : Kenny B: I appreciate your patience.

4:03:22 PM : junnever: take your time

4:04:09 PM : Kenny B: I can see that you have been charges $19.37 for the upgrade fee.

4:05:04 PM : Kenny B: Whenever a handset is upgraded or activated on the account, a handset upgrade fee is charged. As you have upgraded the handset on the account, a charge of $18.00 +taxes has been billed.

4:05:14 PM : Kenny B: The Handset Upgrade Fee is a one-time fee applied to validate the activation of service on the new handset. This is a system requirement and assists in the configuration of the services on the network.

4:06:16 PM : junnever: I was told they would waive it since i brought an additional line from verizon onto my account. I've spoken with other sprint customers who've also had this fee waived.

4:06:54 PM : Kenny B: When it was offered?

4:07:43 PM : junnever: The sales person who sold me the 3D

4:08:09 PM : Kenny B: Let me check the details.

4:08:25 PM : junnever: Thanks kenny

4:10:14 PM : Kenny B: I appreciate your patience.

4:11:29 PM : Kenny B: As you a valuable customer I have applied a one time credit $19.37 against the upgrade fee. After applied the credit of $19.37 the total due is $399.95.

4:11:49 PM : Kenny B: You can check it online with in an hour.

4:11:53 PM : Kenny B: Did I fully address all the reasons for your chat today?

4:12:01 PM : junnever: Thank you Kenny! Yes you did, i appreciate your time

4:12:09 PM : Kenny B: A short survey follows this chat. Will you be able to respond yes to the question #5 "Was your issue resolved on this chat session?" The results help Sprint measure my performance.

4:12:19 PM : junnever: you got it

4:12:29 PM : Kenny B: Thank you for doing it. I appreciate your support.

4:12:34 PM : Kenny B: It's been my pleasure chatting with you today. You?ll receive an email transcript of our chat after the session ends.

Please click Exit and Complete Survey.

 

[warpdrive]

So you threw the sales person under the bus. FYI , Sprint calls us at the store and questions us over this. And it makes the sales person look bad. I had a calls like that several times.

WOW! shame on sprint for making their sales team or rep feel bad for such an action, even IF you did do such a thing.

I'm in sales for most of my life, and I was never made to feel bad because I gave away a freebee or a fee in order to help KEEP a customer happy or MAKE a sale.
and let's face it, an upgrade fee is a gimick and a sales incentive if taken off a bill in order to keep a costomer happy and on a contract.
let's also face facts. there is no reason for the fee. it's not like a customer would get $18 if they desided to downgrade their phone from an evo 4g to a blackberry curve. so why should we as a valued customer pay a fee that does "nothing" for us, yet benefits sprint with a sale of a new phone?

but to make a sales rep feel like he was "thrown under a bus" for removing such a charge is silly and proves that sometimes management doesn't understand how to keep a valued customer happy and how to properly thank a sales rep for doing his job in an outstanding way.

shame, shame, shame on sprint.

just my 2 cents,

 

[DreamMaster]

I didn't have to make up a story. I simply chatted with a Sprint rep from the website and told him/her (The name could be either male of female) that I thought it was unreasonable and that I've been a loyal customer with multiple lines. He/she was extremely professional and credited the fee. The whole chat session took about 5 minutes. I was impressed.

 

[CarrieK]

I didn't have to make up a story. I simply chatted with a Sprint rep from the website and told him/her (The name could be either male of female) that I thought it was unreasonable and that I've been a loyal customer with multiple lines. He/she was extremely professional and credited the fee. The whole chat session took about 5 minutes. I was impressed.

I have had nothing but positive experiences with Sprint's cs. I have been with them 9 years now.