$18 upgrade fee

[japclev]

So fought for 1 hour with generic customer service to get fee waived. Called and asked for account services and complained to cancel and they waived. How many people to they screw with this fee? Probably tons.

 

[Slingbox]

So fought for 1 hour with generic customer service to get fee waived. Called and asked for account services and complained to cancel and they waived. How many people to they screw with this fee? Probably tons.

Happened to me last week in store.
I spoke with retentions got fee waived.

 

[solo1]

Yep ... For every person that they waive the fee for there are 3 more people that will just pay ... It's a percentage game like mail-in rebates .

 

[trance728]

I always call account services for anything, that way I don't have to deal with the lower level people that can't or won't let me do what I want

 

[enthuz]

They mentioned it, but ended up not charging us the fee last week.

 

[whitehorse84]

I actually had a great guy in retentions.. I have THREE Lines on my account, one hasn't been used in forever (Got it for my mom to use, she then went with her own carrier out of the blue leaving me with a line i was stuck paying $20 a month for)..

Called to cancel it, and they actually credited my account for the 8 months I had left on that ONE line as well as my new E3D activation fee just because. So I was pretty happy.

 

[NxTech3]

mostly everybody gets hit with that fee, every carrier. just like tax title and tag

 

[Janamba]

I was going to after I got my bid but didnt have to , it was already waived but I have been with them for a while now.

 

[McPlot]

If you are premier and order online, you do not get that fee. I got mine through a best buy so I got charged it too, for both lines I upgraded. They credited them off no problem.

 

[Quis89]

It's great how Sprint trains customers to call and ***** until they get what they want.....

 

[japclev]

Just pissed me off since they sit there and tell you that no one gets the fee waived and they work there and blah blah blah... And they sound racist

 

[rangeyrd@gmail.com]

What did you say to retentions to get them to waive the fee?

 

[hopefulfarm]

anyone know how to call retention direct? I'm certain the fee will show up on my next bill.

 

[elder_shawn]

Just used Chat and had the charges off in about 5 minutes. I told them I felt like they were nickel and diming me and that I'm a loyal customer with multiple lines. He said he had to talk to the supervisor (or just waited a min) and then waived the fees.

 

[Melaza]

It only took me 5 mins to get the fee waived LOL... Just told them why do I have to pay that fee if they have me for 2 more years and she said I've been a good customer for a long time and she waived the fee... Now that's customer service LOL

 

[iduarte21]

have called 5 different times and all times I get that there is no way to waive the fee. Oh well!

 

[CarrieK]

I ordered mine through telesales and ended up receiving an upgrade on a different line on my account, which happened to have been upgraded just a few months ago. They actually offered. So, I actually still have another upgrade I can use if I want. I put this on my bill so I didn't have to pay for it right away. I may be proven wrong later but for now I can say Sprint has been very good to me. I have been with them 9 years now.

EDIT : I did not have to pay the fee.

 

[dcfella]

I called the retention number today and asked about removing the installment fee. The guy I spoke to was pretty nice and we chit chatted about the 3D as he was looking into the fee. He ended up giving me a $25 credit since I also had to get a replacement 3D. Basically just gave me the credit cause I asked nicely.

 

[enthuz]

I called the retention number today and asked about removing the installment fee. The guy I spoke to was pretty nice and we chit chatted about the 3D as he was looking into the fee. He ended up giving me a $25 credit since I also had to get a replacement 3D. Basically just gave me the credit cause I asked nicely.

I'm glad that things eventually worked out for you.

 

[efallows]

I chatted with a rep today on Sprint chat. I found it extremely easy to the get the $18 back. Just state your facts and be pleasant. In my case, I have had multiple lines with Sprint for over 8 years with a good standing account.