There was a problem while playing. Touch to retry.

**trackath** · 01-20-2011, 04:11 PM

Every single video I try to play in the youtube app gives this message: There was a problem while playing. Touch to retry.
If I go to Youtube.com, Cannot Play video. Sorry this video cannot be played.
The videos do not even start to play. It doesn't even try for very long.
I have the lastest update and updated prl. And also the lastest youtube app update.
It's terrible. Any ideas?

**DaneHR2** · 01-20-2011, 07:48 PM

I have had the exact same problem going on about week now. No idea what causes it.

**mr.seth.price** · 01-20-2011, 08:33 PM

I just keep touching and eventually it works. ever since they rolled out the VEVO service i've had problems. even on wifi

**taadow1030** · 01-21-2011, 06:02 AM

Same issue here with youtube. At least vevo plays without all the buffering stops.

**RUSH** · 01-21-2011, 06:19 AM

(Just tested)
I am not getting any errors at all. I played around six clips and all play within seconds. Are you using 3g, 4g, or wifi. Sometimes using 3g, or wifi will buffer a lot depending on the signal strength. However, if you're getting this error while on a good 4g connection..then you need to update Data Profile. Menu - settings -system updates - data profile.
PS. The video itself might be the cause. Also, restarting the phone help to refreshed the system as well.

Best of luck.

**trackath** · 01-21-2011, 08:26 AM

It seems some have this issue and some not at all. I find this other places online, too.
I am mostly on 3g or WiFi. I have a weak 4g signal at my house. Have the issue even on WiFi. I restarted my phone. few days ago when Pandora totally locked it up. Didn't help. It did seem to improve a bit when I updated my profile. Thanks for your replies and if I find anything else I will post here.

**RUSH** · 01-21-2011, 08:44 AM

Originally Posted by trackath

It seems some have this issue and some not at all. I find this other places online, too.
I am mostly on 3g or WiFi. I have a weak 4g signal at my house. Have the issue even on WiFi. I restarted my phone. few days ago when Pandora totally locked it up. Didn't help. It did seem to improve a bit when I updated my profile. Thanks for your replies and if I find anything else I will post here.

If you were able to use 4g connection - you'll be amazed of the difference between 3g and 4g. Video plays almost instantly... I'm always on 4g. Some people complain about 4g uses more battery power than wifi and 3g > Honestly, I don't see any significant difference between any of them.

**trackath** · 01-21-2011, 11:20 AM

I wish I could. I am right on the edge of the 4g area.

**Sener** · 01-24-2011, 11:01 AM

are you playing mobile vidoes? sometime it would do this to me but because teh video is not optimized for mobile, so i go to the internet & full site...

**jeseil galimbas** · 11-08-2012, 08:41 AM

How to solve this problem while playing movies.?

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How to solve this problem while playing movies.?

**jeseil galimbas** · 11-08-2012, 08:44 AM

Please teach me how.

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Please teach me how.

**jeseil galimbas** · 11-08-2012, 08:59 AM

I need answer
!

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I need answer
!

**Alleycat9US9** · 12-06-2012, 03:32 PM

Yes I get the same exact error when trying to play purchased movies from the Google Play Store, there tech support is working on the problem. Even if I download the movie to the device it still won't play. I think a Google Adobe situation is behind this.