my sisterwho we added a line for last february went into bestbuy to cash in her 1 year upgrade for the EVO, and learned that she sint eligible for another year (including the other 2 add on lines we have)...now i took my 1 yewar upgrade in january and i got my phone the same day as hers last year....i got the 75 dollars credit and they bought my BB back...no problems....now there telling us the primary line (which is my father) get a full upgrade every 12 months and the other 3 lines have to wait every 2 years...thats a little different than what i read about the new policy, but maybe i read it wrong....what do u guys think?....
I Hope No one was looking to get 1 year upgrade w/Sprint
- Thread starter reverepats
- Start date
Dont think that is right. Sprint should still have the $75 for 1 year and $150 for 2 years. They are right about the primary having a full $150 after 1 year and all other lines must wait for 2 years for the full $150 discount.
year under my account its not showing any upgrades for any of the hpone...LOL....i thought all of this wasnt supposed to start until april 1st....
I just got my Evo today for 199, and had my Hero for exactly one year. Best Buy doesn't know what they're talking about apparently, or your sister hasn't had her phone for a full year. Try a different BB. The Silver and Gold changes don't take effect until April. that's why I beat feet to BB this morning when they opened.
They all check the same system, what ever Sprint says, they go by. You can check your line eligibilty at www.sprintrebates.com all it takes is your phone number and billing zip code.
If all else fails, call them and ask to be transferred to the escalation department, those are the people that have the power to get stuff done.
If all else fails, call them and ask to be transferred to the escalation department, those are the people that have the power to get stuff done.
I believe it, I just don't know why it would be different for some people. Maybe they changed it right after I bought mine. Today was my 1yr anniversary and I picked up an Evo 4G for 199, so I'm happy as a pig in ****.
This has been recently implemented.
http://forum.androidcentral.com/sprint/55204-sprint-changing-upgrade-plans.html
http://forum.androidcentral.com/sprint/55204-sprint-changing-upgrade-plans.html
here is the transcript....my account always showed when we were eligible for the 1 year upgrade...now im asking around and some poeple's account is still showing the 1 year upgrade...and some dont have it no more..(like me)....but read the transcript so u see what im saying
Your session ID for this incident is 2087950.
Time Details
02/01/2011 06:32:01PM System: "Please wait and the next available account specialist will be with you shortly."
02/01/2011 06:32:21PM System: "If you are chatting today for Technical Support, please call 1-888-211-4727."
02/01/2011 06:32:41PM System: "If you are a corporate business customer and need assistance with your account, please call 1-800-927-2199."
02/01/2011 06:33:01PM System: "Did you know Sprint 4G is now available in over 70 markets and growing? Visit sprint.com/4G to learn more. Thanks for your patience. We look forward to chatting with you."
02/01/2011 06:33:06PM Session Started with Agent (Shaun G)
02/01/2011 06:33:06PM System: "Thank you for contacting Sprint. My name is Shaun G."
02/01/2011 06:33:06PM CIEPIELA: "We would like to upgrade one of your line 781-853-8622...but she was told at besbuy she cant upgrade til 1/1/12...what happened to her 1 year upgrade???"
02/01/2011 06:33:16PM Agent (Shaun G): "I am happy to assist you with locating that information."
02/01/2011 06:33:33PM CIEPIELA: "WONDERFUL....thanks alot"
02/01/2011 06:34:01PM Agent (Shaun G): "May I have your account PIN?"
02/01/2011 06:34:11PM CIEPIELA:
02/01/2011 06:34:38PM Agent (Shaun G): "Please hold a moment while I access your account."
02/01/2011 06:35:32PM CIEPIELA: "ok thank you"
02/01/2011 06:36:34PM Agent (Shaun G): "I have checked and have found that this line will be eligible for $150.00 rebate as on 2012/01/01."
02/01/2011 06:38:13PM CIEPIELA: "well what happened to her 1 year upgrade?....she got that phone back in march of 2010 last year...she should be eligible for a 1 year upgrade very soon...I just used up my 1 year upgrade on my line back in december...so hwta happened to her?"
02/01/2011 06:39:38PM Agent (Shaun G): "As I have checked and have found that this line on your account will get upgrade after every 2 years."
02/01/2011 06:40:31PM Agent (Shaun G): "however the primary line on the account # 1876 is eligible for $150.00 upgrade after each 12 months."
02/01/2011 06:41:06PM CIEPIELA: "this account get PREMIER REWARDS....i just got my 1 year upgrade for the line 978-210-3458.....how come she isnt elegible for that also?.....a few months ago she was listed under my account for a 1 year upgrade....i think the date was march"
02/01/2011 06:41:38PM Agent (Shaun G): "Let me explain this to you in detail."
02/01/2011 06:41:45PM CIEPIELA: "i dont understand why each phone has diferent elegibility requirements...."
02/01/2011 06:41:48PM CIEPIELA: "ok"
02/01/2011 06:43:57PM Agent (Shaun G): "As you are our Premier customer, we do have certain benefits for our premier customers...."
02/01/2011 06:45:03PM Agent (Shaun G): "Effective 4/1/11, individual lines with $89.99 or higher MRC can redeem $150 every 12 months with a 2 year service agreement or shared lines $169.99 or higher MRC can redeem $150 on the primary line every 12 months with a 2 year service agreement or 10+ y"
ears tenure can redeem on primary line.
02/01/2011 06:45:08PM CIEPIELA: "right...."
02/01/2011 06:45:15PM Agent (Shaun G): "Before 4/1/11, individual lines with $69.99 or higher MRC can redeem $150 every 12 months with a 2 year service agreement or shared lines $99.99 or higher MRC can redeem $150 on the primary line every 12 months with a 2 year service agreement or 10+ years"
tenure can redeem on primary line.
02/01/2011 06:45:28PM Agent (Shaun G): "All other lines on shared plan can redeem upgrade offer of $150.00 every 22 months with a 2-year service agreement."
02/01/2011 06:46:49PM CIEPIELA: "wow...thats all new to me...I had to knowledge that my account details were going to change liek that"
02/01/2011 06:47:38PM CIEPIELA: "so now only the primary line can be upgraded and all the added lines cant?....thats what your telling me?"
02/01/2011 06:48:46PM Agent (Shaun G): "Yes you are correct only the primary line on the account is eligible for $150.00 rebate after every 12 months and the rest of the lines every 22 months with a 2-year service agreement."
02/01/2011 06:49:51PM CIEPIELA: "wow its a good thing i upgraded a month ago...LOL....ok i see....thats really stinks, but i guess it is what it is....not sure my family is going to like that..oh well....thanks for your time"
02/01/2011 06:50:04PM Session Ended
Your session ID for this incident is 2087950.
Time Details
02/01/2011 06:32:01PM System: "Please wait and the next available account specialist will be with you shortly."
02/01/2011 06:32:21PM System: "If you are chatting today for Technical Support, please call 1-888-211-4727."
02/01/2011 06:32:41PM System: "If you are a corporate business customer and need assistance with your account, please call 1-800-927-2199."
02/01/2011 06:33:01PM System: "Did you know Sprint 4G is now available in over 70 markets and growing? Visit sprint.com/4G to learn more. Thanks for your patience. We look forward to chatting with you."
02/01/2011 06:33:06PM Session Started with Agent (Shaun G)
02/01/2011 06:33:06PM System: "Thank you for contacting Sprint. My name is Shaun G."
02/01/2011 06:33:06PM CIEPIELA: "We would like to upgrade one of your line 781-853-8622...but she was told at besbuy she cant upgrade til 1/1/12...what happened to her 1 year upgrade???"
02/01/2011 06:33:16PM Agent (Shaun G): "I am happy to assist you with locating that information."
02/01/2011 06:33:33PM CIEPIELA: "WONDERFUL....thanks alot"
02/01/2011 06:34:01PM Agent (Shaun G): "May I have your account PIN?"
02/01/2011 06:34:11PM CIEPIELA:
02/01/2011 06:34:38PM Agent (Shaun G): "Please hold a moment while I access your account."
02/01/2011 06:35:32PM CIEPIELA: "ok thank you"
02/01/2011 06:36:34PM Agent (Shaun G): "I have checked and have found that this line will be eligible for $150.00 rebate as on 2012/01/01."
02/01/2011 06:38:13PM CIEPIELA: "well what happened to her 1 year upgrade?....she got that phone back in march of 2010 last year...she should be eligible for a 1 year upgrade very soon...I just used up my 1 year upgrade on my line back in december...so hwta happened to her?"
02/01/2011 06:39:38PM Agent (Shaun G): "As I have checked and have found that this line on your account will get upgrade after every 2 years."
02/01/2011 06:40:31PM Agent (Shaun G): "however the primary line on the account # 1876 is eligible for $150.00 upgrade after each 12 months."
02/01/2011 06:41:06PM CIEPIELA: "this account get PREMIER REWARDS....i just got my 1 year upgrade for the line 978-210-3458.....how come she isnt elegible for that also?.....a few months ago she was listed under my account for a 1 year upgrade....i think the date was march"
02/01/2011 06:41:38PM Agent (Shaun G): "Let me explain this to you in detail."
02/01/2011 06:41:45PM CIEPIELA: "i dont understand why each phone has diferent elegibility requirements...."
02/01/2011 06:41:48PM CIEPIELA: "ok"
02/01/2011 06:43:57PM Agent (Shaun G): "As you are our Premier customer, we do have certain benefits for our premier customers...."
02/01/2011 06:45:03PM Agent (Shaun G): "Effective 4/1/11, individual lines with $89.99 or higher MRC can redeem $150 every 12 months with a 2 year service agreement or shared lines $169.99 or higher MRC can redeem $150 on the primary line every 12 months with a 2 year service agreement or 10+ y"
ears tenure can redeem on primary line.
02/01/2011 06:45:08PM CIEPIELA: "right...."
02/01/2011 06:45:15PM Agent (Shaun G): "Before 4/1/11, individual lines with $69.99 or higher MRC can redeem $150 every 12 months with a 2 year service agreement or shared lines $99.99 or higher MRC can redeem $150 on the primary line every 12 months with a 2 year service agreement or 10+ years"
tenure can redeem on primary line.
02/01/2011 06:45:28PM Agent (Shaun G): "All other lines on shared plan can redeem upgrade offer of $150.00 every 22 months with a 2-year service agreement."
02/01/2011 06:46:49PM CIEPIELA: "wow...thats all new to me...I had to knowledge that my account details were going to change liek that"
02/01/2011 06:47:38PM CIEPIELA: "so now only the primary line can be upgraded and all the added lines cant?....thats what your telling me?"
02/01/2011 06:48:46PM Agent (Shaun G): "Yes you are correct only the primary line on the account is eligible for $150.00 rebate after every 12 months and the rest of the lines every 22 months with a 2-year service agreement."
02/01/2011 06:49:51PM CIEPIELA: "wow its a good thing i upgraded a month ago...LOL....ok i see....thats really stinks, but i guess it is what it is....not sure my family is going to like that..oh well....thanks for your time"
02/01/2011 06:50:04PM Session Ended
This was a huge story, and Sprint planned to send out notices to every customer regarding it. Your just making a bigger deal out of it. It's just to early currently and you have not been notified yet. It was also mentioned that nobody would be grandfathered in. Meaning if you had a upgrade after April 1st it did not matter, it would be revoked. These are Premier Perks and it does state within those guidelines that they can change at any time without it being a breach in contract. They are perks.. Not rights.
i am making a big deal about it becuase this hsouldnt go into effect until april 1st...not feb 1st.....i remember reading the story about all of this...and the reasons im making a big deal about it cause one of my lines were eligible for the 1 year upgrade......THATS WHY.....i wouldnt make a fuss, if it wasnt needed....THose poeple are the last ones i wanna argue with....
Be that as it may if you had a line upgrade after 4/1/11 they should still honor it and not revoke it.
Sent from my SPH-D700 using Tapatalk
Sent from my SPH-D700 using Tapatalk
well i can maybe see why it would be revoked because of the new policy being put into effect in 4/1....but an upgrade before that should be honored....i dunno....im done babbling about LOL.....i aint getting stressed out about it....I upgraded to my EVO 1 month ago today, so im good LOL....my sister is gonna have to stick with her purple 8530 for the next year....**OUCH**
bboykin87
Well-known member
Both of my lines are showing $75 in august which would be a year, then june of 2012 for $150
Sent from my PC36100 using Tapatalk
Sent from my PC36100 using Tapatalk
It's been primary line every 12 months and others at 22 months since I've been working there. Started last May.
Sucks that it's changing. Appears a lot of EVO owners expecting to upgrade to the next best thing later this summer are going to be in for a shock. I don't blame them.
Also, many people don't realize the $75 1yr is off MSRP. You don't get the $100 rebate with that one.
Sucks that it's changing. Appears a lot of EVO owners expecting to upgrade to the next best thing later this summer are going to be in for a shock. I don't blame them.
Also, many people don't realize the $75 1yr is off MSRP. You don't get the $100 rebate with that one.
well last year i upgrade in march and got my 1 year 75 dollar credit...and i emailed customer service last night and they said that i am still eligible for the 75 dollar 1 year credit.....they checked it twice....so im just going to bring the email in like they told me too...trust me, there is such thing as a 1 year upgrade and 75 dollar credit....
This has ALWAYS been the way with Sprint, the main line gets the full discount and additional lines get it every 2 years.
my wife has had sprint for 13years under her mother's plan and she's eligable for an upgrade "every 2 years" although it's not quite 2 years because she's not the main line.
*edit*
she's eligible currently for the $75 discount but lets face it, that's not worth using. She currently has a Pre that she's had for less than a year. We were in the Sprint store looking at the Evo Shift for her.
I was under the impression that it was always like this. Guess I was wrong. It doesn't bother me at all.mmmm. I wasn't planning on changing this phone until two years time anyway.
igotsanevo4g
Retired Moderator
Similar threads
Trending Posts
-
[Chatter] "Where everybody knows your name ..."
- Started by zero neck
- Replies: 53K
-
-
-
-
News Android 15 has a new dark mode switch with the same old problems- Started by AC News
- Replies: 0
Facebook
Twitter
Instagram