Hi - I've had my HTC M8 (Verizon) for a few days now and I love it but for one major issue. My contacts are loaded on to the phone through the Exchange ActiveSync server. When I go to dial someone by either dialing their name into the phone keypad or their contact card and then hitting the number I want to call, the phone automatically appends 011 to all domestic numbers and my calls do not go through.
It is doing this because there is a "+" in front of every domestic number in my firm's Outlook contact directory from which the Exchange ActiveSync server is downloading the contact card. If I turn off Assisted Dialing, the phone doesn't know what to do with the "+" and I get a "your call cannot be placed" fast busy signal message.
I can't be the only corporate user of the M8 with this issue. Our setup is perfectly normal and works with iPhone, Samsung, etc. Does anyone have any ideas as to how I can fix this issue? Thanks.
It is doing this because there is a "+" in front of every domestic number in my firm's Outlook contact directory from which the Exchange ActiveSync server is downloading the contact card. If I turn off Assisted Dialing, the phone doesn't know what to do with the "+" and I get a "your call cannot be placed" fast busy signal message.
I can't be the only corporate user of the M8 with this issue. Our setup is perfectly normal and works with iPhone, Samsung, etc. Does anyone have any ideas as to how I can fix this issue? Thanks.