Cannot change notification sound in Calendar. HTC M9

[Tim98TA]

I cannot get the notification sound to change in my calendar. It is stuck on default sound (Dahila)
I cannot even find that sound in the list of notification sounds. I was going to try to delete it and see if I could change it then.

 

[Golfdriver97]

Welcome to the forums. The sound selection isn't in Settings?

 

[Tim98TA]

Yes it is, but each sound I click, it does not change the sound. It stays on the default.
I'm thinking if I could find the default sound, I could delete it and maybe then it would allow me to change it.

 

[B. Diddy]

Does this only happen with custom tones, or also with preinstalled tones? If the former, then are those custom tones saved on your SD card or Internal Storage?

 

[Tim98TA]

Evidently, this is a preinstalled tone and I cannot change it at all. When I click to change the tone, whichever one I click, it stays on the default tone.
Where would the default, preinstalled, tones be located?

 

[B. Diddy]

The preinstalled tones are stored in a protected system directory that you can't access on an unrooted phone. Are you saying that you can't even change the tone to one of the other preinstalled tones?

 

[Tim98TA]

Correct. I cannot change it to ANY tones at all.
When I click to change the ringtone, the only files that come up are my installed tones/alarms/notifications.
I had one of these as the tone before but I had to have my phone rest this weekend and now it cannot be changed.

 

[B. Diddy]

Try wiping the cache partition: https://support.t-mobile.com/docs/DOC-31522

 

[Tim98TA]

That is what got me in this jam.
I was not going to reset my whole phone because of a calendar issue.
For some strange reason, it now works on my selected alarm, but it still says that the default tone is selected. That is fine with me as long as my selected tone plays.

 

[B. Diddy]

Sorry, do you mean that all of this started after a cache partition wipe? Glad it sorta seems to be working, BTW.

 

[Tim98TA]

Well my phone was frozen. I brought it to a Sprint store and she said that there were too many background apps running. I have had this phone since the M9 came out and never had that issue. Very odd. Well she did a few things and handed it back to me. I had to re do everything on the phone as far as settings, desktop, etc. All contacts were lost briefly as well. So, yeah after they messed with it. But it's working so I am happy.

 

[B. Diddy]

Strange. I'm not sure what they might have done. If it freezes again, you can always try forcing a shutdown by pressing and holding Power for 10-15 seconds. Then wait a few seconds, and power on again normally.

There can't be too many background apps running, because the system should be regulating how full RAM is. It could be that some app was malfunctioning and becoming a memory hog. If this happens again, try booting into Safe Mode to see if the problems persist.

 

[Tim98TA]

I rebooted several times as well as turned it off several times during the freeze issue.
I kept getting a HTC Sense has stopped error.

 

[B. Diddy]

So she might have wiped the cache partition. It didn't look like it had been completely factory reset, right?

 

[Tim98TA]

Nah, cause all of my apps were still there but just had to be reset on desktop, settings, etc.

 

[B. Diddy]

She might have gone to the Settings>Apps menu and Cleared Data from things like Settings and the Sense launcher. That would require you to set things back up again.