Love this phone but think I got a bad one.

[maybish]

Have had the phone almost 2 weeks and I really love this phone. But there's certain things that's starting to annoy me and I may be calling Verizon for a replacement. The responsiveness of the screen is awful. Can't wake up the phone! Tapping tapping nothing happens so I have to use the power button! I can't type right. The space button doesn't register my touch half the time. I'll touch an app at least twice almost every time. I'm coming from an s3 and I'm guessing the screen on it was more sensitive and I just need to get used to this? But this is getting on my nerves.

I've also had a weird screen flickering when it's locked and I slide my finger down for the time. I'll take my finger off and it flickers a blank gray screen until I have to use the power button to make it stop. This started on Friday and has happened several times since. And the first time it happened I noticed the phone starting to heat up. It got pretty hot. I was using snap chat at the time when it started.

The battery life is no where near you all are reporting. I still have my unlimited data so I dont use wifi. My Verizon service is pretty solid in my area. I keep the location off all the time unless I need it. I keep the Bluetooth on so that it'll automatically connect to my car. Because turning it on and off everytime just isn't an option. I've disabled most Verizon apps. My average battery life is between 7 and 8 hours. When I'm at work I get 12 hours with 3 hours sot. I haven't been able to get more than that. I keep the screen somewhere in the 50-60% brightness. Sometimes I gotta go full because of the sun. And less when I'm at work overnight.

I do use this phone a lot. Although it's a great improvement coming from the Samsung s3 I guess I was expecting a lot more out of this phone. It's still amazing and I want to love it more!

Sent from my VS986

 

[B. Diddy]

In other posts, I see G4 people mention about 3 hours of SOT as well. Can't explain the screen flicker and overheating, though.

You don't have a screen protector on, do you? Or is it possible the plastic film that phone was packaged with is still on? (Some people like to keep that on as a makeshift screen protector.)

 

[belodion]

Have you tried a Reset?

(Posted same moment as above)
(Also, I've still got my protector on....okay.)

Posted via the Android Central App

 

[maybish]

In other posts, I see G4 people mention about 3 hours of SOT as well. Can't explain the screen flicker and overheating, though.

You don't have a screen protector on, do you? Or is it possible the plastic film that phone was packaged with is still on? (Some people like to keep that on as a makeshift screen protector.)

No screen protector and I took the one off that came with the phone.

Have you tried a Reset?

Posted via the Android Central App

I haven't tried a reset yet though that was going to be my next step. Just don't want to since I have everything set up the way I want.

Sent from my VS986

 

[imnjs]

That's really unfortunate. I'd definitely try a factory reset and if that doesn't iron out the kinks then I would get a replacement. I use Snapchat pretty heavily and I have had no issues with it, so don't think it's a problem with the app. In any case, good luck finding a solution.

 

[L0N35T4R]

Have you tried a Reset?

(Posted same moment as above)
(Also, I've still got my protector on....okay.)

Posted via the Android Central App

Phone is 2 weeks old... You really think a reset would help?

And for what it's worth OP, my screen doesn't seem very responsive either. Sometimes I have to triple tap to wake it up.

Posted via the Android Central App

 

[maybish]

I don't think so.

Sent from my VS986

 

[maybish]

You know what. I'm calling Verizon right now. I'm noticing a weird thing while charging as I'm using the phone the past 40 minutes. The screen changes its brightness very slightly it dims a bit then it brightens a bit. I noticed this earlier when I was typing but thought it was my eyes since I worked last night and didn't get much sleep. It happened once I dismissed it. Happened again thought I was hallucinating cause I'm tired. And it just happened 5 minutes ago. The screen noticeably brightened. And no I dont have it on auto. Never do as I prefer to adjust this myself.

Sent from my VS986

 

[Zendroid1]

Exchange it. That's what I would do.

 

[noobsquared]

I don't think so.

Sent from my VS986

I'd highly recommend a factory reset and make sure you wipe everything there is on the phone including SD card.

 

[imnjs]

You know what. I'm calling Verizon right now. I'm noticing a weird thing while charging as I'm using the phone the past 40 minutes. The screen changes its brightness very slightly it dims a bit then it brightens a bit. I noticed this earlier when I was typing but thought it was my eyes since I worked last night and didn't get much sleep. It happened once I dismissed it. Happened again thought I was hallucinating cause I'm tired. And it just happened 5 minutes ago. The screen noticeably brightened. And no I dont have it on auto. Never do as I prefer to adjust this myself.

Sent from my VS986

Good call. Just make sure when you get the new one you don't restore from a backup. Could very well be some corruption going on in the filesystem.

 

[Almeuit]

Phone is 2 weeks old... You really think a reset would help?

You would be surprised how much a reset can help with weird issues .

 

[Inders99]

My phone is being delivered on Wednesday, I'm going to factory reset it before I set it up. Good luck maybish.

 

[belodion]

Phone is 2 weeks old... You really think a reset would help?

Posted via the Android Central App

I'd say it's worth trying.
Also, some users Reset right out of the box.

Posted via the Android Central App

 

[noobsquared]

My phone is being delivered on Wednesday, I'm going to factory reset it before I set it up. Good luck maybish.

That's what I always do and I didn't with G4, not sure why and I had tons of issues. Factory reset last night like a mofo and deleted everything I could and did not use the setup wizard. Let it sit overnight, signed into google account this morning and so far it seems a little better but we shall see. It's so random how one person gets 6 hours SOT and one can't even get 3 lol

 

[anon(5630457)]

Have had the phone almost 2 weeks and I really love this phone. But there's certain things that's starting to annoy me and I may be calling Verizon for a replacement. The responsiveness of the screen is awful. Can't wake up the phone! Tapping tapping nothing happens so I have to use the power button! I can't type right. The space button doesn't register my touch half the time. I'll touch an app at least twice almost every time. I'm coming from an s3 and I'm guessing the screen on it was more sensitive and I just need to get used to this? But this is getting on my nerves.

I've also had a weird screen flickering when it's locked and I slide my finger down for the time. I'll take my finger off and it flickers a blank gray screen until I have to use the power button to make it stop. This started on Friday and has happened several times since. And the first time it happened I noticed the phone starting to heat up. It got pretty hot. I was using snap chat at the time when it started.

The battery life is no where near you all are reporting. I still have my unlimited data so I dont use wifi. My Verizon service is pretty solid in my area. I keep the location off all the time unless I need it. I keep the Bluetooth on so that it'll automatically connect to my car. Because turning it on and off everytime just isn't an option. I've disabled most Verizon apps. My average battery life is between 7 and 8 hours. When I'm at work I get 12 hours with 3 hours sot. I haven't been able to get more than that. I keep the screen somewhere in the 50-60% brightness. Sometimes I gotta go full because of the sun. And less when I'm at work overnight.

I do use this phone a lot. Although it's a great improvement coming from the Samsung s3 I guess I was expecting a lot more out of this phone. It's still amazing and I want to love it more!

Sent from my VS986

Hmmm...mine is working. I do get the occasional button-not-registering-when-I-tap-it thing, though. And it only happens when I'm typing on the keyboard. Hmmm.

Edit: I'm also on Verizon.

 

[Jonneh]

I haven't experienced an insensitivity with the screen yet, but this is my first full day with it (not counting last night's purchase). Interesting. I wonder if LG needs to tweak the software?
So far knock code is super responsive.

 

[Duncan1982]

Sorry to hear as we can all see how much you like the G4.

Its unfortunate that whilst some get great results and very few issue's, then others get the opposite.

Usually things settle after a few days but this doesn't seem to be the case here. I make a habit of Factory resetting prior to setting up my new device.

This is something you can do, but back up anything you wish to keep as this will wipe the internal storage.

I hope this helps & failing that return and try another but don't give up just yet...

We all here at AC want and wish you to have a great G4 experience

Posted via the Android Central App

 

[tardus]

Something random may have happened during the first installation, or an app could be buggering things up. So you could try disabling every app possible. But chances are that will not help.

Next reset is the only option. And in this case don't use the awesome LG Backup / restore. And I doubt reset will help either but you'll have nothing to lose but you have to do it if you have the time.

What is the last day that you can return to Verizon for replacement? That is the key thing to look at. If it's today, for example, just reset and exchange it asap. Assuming they have some in stock...

 

[itguyjax8430]

I can say that the screen sensitivity is pretty bad on this phone. I have had the phone for about 4 days now and sensitivity is a huge issue. I installed this app on the phone https://forums.androidcentral.com/e...s.touchscreenbooster.com&hl=en&token=iYvFw4Rn and it seems to be helping some. Double tap works better but I shouldn't have to install the app to fix the issue. Factory reset is not going to fix the issue, that is the first thing I did when I pulled it out of the box. I think it has to do with the LCD screen or the process of how it is put together. I am going to keep using the phone to see how it goes.