G4 Pictures rotating after sharing/sending them?

[casetj]

That's strange! It can't be because you edited a couple of pic and the future ones will be fixed! It probably has something to do with clearing the cache. Did you clear the data cache on the camera app? Or the facebook app?

I cleared the cache on the camera but not FB.

 

[sswitzer]

Discovered a similar issue last night and wanted to pass it along. Glad to see I'm not the only one!

I have a stock Verizon LG G4, purchased new last Sunday.

Took a bunch of pictures in portrait mode last night using the default camera app. In Pictures (and Gallery) the orientation is correct. I texted them to my wife's iPhone using Hangouts: the orientation is correct in Hangouts and also in her messaging app. She also saved them to her Photostream without any issues.

I noticed the problem when I posted them to Facebook. All of the portrait photos were rotated 90 degrees. Landscape photos appeared to be fine.

I checked the Google Photo backup on my laptop -- orientation appeared correct. As a workaround, I edited each of them, rotated them all 360 degrees and saved them. After that I was able to post them to FB without any issues.

After that I took a couple of pictures using the default camera and then the Google camera app. Posted both to FB and both were correct. I also tried clearing the cache and doing a force stop, so maybe that did something. Who knows!

If this is a problem with LG's camera app, I hope they address it soon! I have a 9-month old and family in far flung places, so taking and sharing pictures is 99% of the reason I bought the LG!

It takes just a few clicks to rotate your photo on Facebook ☺

 

[casetj]

It takes just a few clicks to rotate your photo on Facebook ☺

Thanks! I don't see that option on the Android app, but I guess I could've done that on my laptop. Good to know. Regardless, hopefully these workarounds won't be necessary forever.

 

[sswitzer]

Thanks! I don't see that option on the Android app, but I guess I could've done that on my laptop. Good to know. Regardless, hopefully these workarounds won't be necessary forever.

I don't know about the app (uninstalled long ago) but the attached screenshots are from the mobile site.

 

[japhule]

I feel like this was a similar issue when the G3 came out. I believe that if I sent a photo via Hangouts from the Hangouts app (select attachment icon, add photo) it would put it in landscape mode. If I went into the Gallery and selected the photo and shared it to Hangouts, then it would upload properly in portrait mode. So my solution is to share through Gallery app instead of Hangouts.

 

[Jaggrey]

You're a friggin genius. That worked! Still weird that this is even an issue but better than nothing. I'd think the fault still lies with LG and what they put in the photos for it to do that, since I haven't had this issue on any other phone sharing either way.

 

[casetj]

I feel like this was a similar issue when the G3 came out. I believe that if I sent a photo via Hangouts from the Hangouts app (select attachment icon, add photo) it would put it in landscape mode. If I went into the Gallery and selected the photo and shared it to Hangouts, then it would upload properly in portrait mode. So my solution is to share through Gallery app instead of Hangouts.

Hmm, tried this and it made no difference. Sent the same pic to my wife using each method and both turned sideways. This is really starting to frustrate me! Sent pics to a few people last night using hangouts and all looked fine until they responded. As soon as the replies came back the pics turned from portrait to landscape.

Edit: After some more testing, switching to Google's Camera app seems to have "fixed" this for now. Bummer.

 

[sswitzer]

Hmm, tried this and it made no difference. Sent the same pic to my wife using each method and both turned sideways. This is really starting to frustrate me! Sent pics to a few people last night using hangouts and all looked fine until they responded. As soon as the replies came back the pics turned from portrait to landscape.

Edit: After some more testing, switching to Google's Camera app seems to have "fixed" this for now. Bummer.

If you need to switch to another camera app, there's another thread about apps that are good alternatives: http://forums.androidcentral.com/showthread.php?t=541050

 

[Jonneh]

I feel like this was a similar issue when the G3 came out. I believe that if I sent a photo via Hangouts from the Hangouts app (select attachment icon, add photo) it would put it in landscape mode. If I went into the Gallery and selected the photo and shared it to Hangouts, then it would upload properly in portrait mode. So my solution is to share through Gallery app instead of Hangouts.

Hmm, tried this and it made no difference. Sent the same pic to my wife using each method and both turned sideways. This is really starting to frustrate me! Sent pics to a few people last night using hangouts and all looked fine until they responded. As soon as the replies came back the pics turned from portrait to landscape.

Edit: After some more testing, switching to Google's Camera app seems to have "fixed" this for now. Bummer.

This didn't work for me either. Sharing from the gallery app (or even a 3rd party gallery app like Quickpic) to Hangouts is how I usually send my photos, and they rotate each time on the other end (and like user casetj said above me, they appear portrait on my Hangouts until I minimize it and go back in, then they're sideways and of course they're sideways on the receiver's end as well).
Sharing directly by attaching in Hangouts yields the same result for me.

So far using a different camera app other than LG's is the ONLY thing that fixes this. :-\ I really like LG's camera though. This is incredibly disappointing.

 

[Jonneh]

In addition to the rotating incorrectly, the camera app is definitely wonky, as it sometimes doubles the photo. On my phone a picture I took ONCE will show up TWICE, and if you view the details, one photo is correctly named while the other is the same name except with ":nopm:" (without the quotations) right before the .jpg extension. For example. "IMG_8943277_839244.jpg" is one photo, while the exact same photo next to it is named "IMG_8943277_839244:nopm:.jpg". Wtf is this? Both photos are the same.

I believe it's somehow related to the rotation? Or is my LG camera just THIS wonky?

*EDITED*: Nevermind, the :nopm: thing is a separate issue related to Hangouts, as explained to me below.

 

[japhule]

This didn't work for me either. Sharing from the gallery app (or even a 3rd party gallery app like Quickpic) to Hangouts is how I usually send my photos, and they rotate each time on the other end (and like user casetj said above me, they appear portrait on my Hangouts until I minimize it and go back in, then they're sideways and of course they're sideways on the receiver's end as well).
Sharing directly by attaching in Hangouts yields the same result for me.

So far using a different camera app other than LG's is the ONLY thing that fixes this. :-\ I really like LG's camera though. This is incredibly disappointing.

Seems odd. I just sent a few test MMS messages out and got some varying results.

Photos (Google's app) Shared to Hangouts: Bad Rotation
Gallery (LG's app) Shared to Hangouts: Good Rotation
Hangouts "Send Photo" from Recent: Bad Rotation
Hangouts "Send Photo" from Gallery: Good Rotation
Hangouts "Send Photo" from Photos: Bad Rotation

Landscape photos all appear fine.

 

[sswitzer]

In addition to the rotating incorrectly, the camera app is definitely wonky, as it sometimes doubles the photo. On my phone a picture I took ONCE will show up TWICE, and if you view the details, one photo is correctly named while the other is the same name except with ":nopm:" (without the quotations) right before the .jpg extension. For example. "IMG_8943277_839244.jpg" is one photo, while the exact same photo next to it is named "IMG_8943277_839244:nopm:.jpg". Wtf is this? Both photos are the same.

I believe it's somehow related to the rotation? Or is my LG camera just THIS wonky?

It's hangouts that's causing the "nopm" thing: camera - Why is there :nopm: in some photo file names? - Android Enthusiasts Stack Exchange

 

[sswitzer]

Having worked with the phone for the day, and after taking a bunch of pictures I can confirm a few things:

• Pictures taken landscape, with the bottom of the photo to the right, work out OK on both the phone and on the computer
• Pictures taken portrait, work out OK on the the phone when viewed in QuickPic, but are landscape when they get to the computer
• My wife's iPhone does exactly the same thing
• Looking at the EXIF data for the portrait-oriented pictures, it correctly has them at 90 degrees

I think that what's happening is that there appears to be different ways to encode EXIF rotation data, and LG's (as well as Apple's) way of encoding it is incompatible with Windows (and according to others, Facebook and Hangouts, although I haven't tried those.)

I can't honestly see a solution to this.

Considering that it happens all the time with iPhones (when communicating with non-Apple devices), I can't see how this is something that LG would attempt to fix.

On Windows it's very easy to flip photos in any of the previewers I've seen; on Facebook it's very easy to change the rotation.

If you want to take the time on your phone, you can use Photo Exif Editor to change the rotation to suit whatever device / environment you're sending the photo to... but frankly, this has been happening with iPhones for many years and is something that people should not be too shocked at.

 

[casetj]

My wife's last two phones have been iphones and we've never encountered this before (we text pictures to each other A LOT). I admit I'm not a tech guy, but if a phone can't do something as simple as take a picture and post it to social media without it going wonky...that's pathetic. This needs to be fixed.

 

[sswitzer]

My wife's last two phones have been iphones and we've never encountered this before (we text pictures to each other A LOT). I admit I'm not a tech guy, but if a phone can't do something as simple as take a picture and post it to social media without it going wonky...that's pathetic. This needs to be fixed.

I don't know about texting photos, but when I look at my wife's iPhone pics on my windows computer, all the portrait photos show as landscape...every one of them. I'd say that some renderers, such as Gmail, manage to correctly interpret the Exif rotation setting and then deal with it, so it's entirely possible that it's something that can be dealt with on the rendering end of the process. As far as social media goes, it takes literally 3 clicks on a Facebook photo to correct the rotation.

 

[Jonneh]

I don't know about texting photos, but when I look at my wife's iPhone pics on my windows computer, all the portrait photos show as landscape...every one of them. I'd say that some renderers, such as Gmail, manage to correctly interpret the Exif rotation setting and then deal with it, so it's entirely possible that it's something that can be dealt with on the rendering end of the process. As far as social media goes, it takes literally 3 clicks on a Facebook photo to correct the rotation.

Okay, that all sounds well and good. Basically, before posting to social media or uploading to this forum or anything really, open the picture you just took in an app like Photo EXIF Editor and edit the orientation, THEN upload it where you wanted to share it. That sucks, but I might've even put up with that...

However...

...I currently can't even do this simple scenario:

1. Take a photo
2. Share it as an MMS to my significant other, my family, or my friends.

Why? Because it sideways on their phones. Both iPhones and Androids.

This I am not happy about and I don't think we should settle for. :-\
LG, whomever needs to fix this, simply needs to fix this. This is 2015 and I can't even share a photo correctly on a phone that's being touted as having the best camera of 2015, if not ever on a phone before. lol.

Come on, am I really the crazy one here, or is this ridiculous?

 

[Jonneh]

Having worked with the phone for the day, and after taking a bunch of pictures I can confirm a few things:

• 1 Pictures taken landscape, with the bottom of the photo to the right, work out OK on both the phone and on the computer
• 2 Pictures taken portrait, work out OK on the the phone when viewed in QuickPic, but are landscape when they get to the computer
• 3 My wife's iPhone does exactly the same thing
• 4 Looking at the EXIF data for the portrait-oriented pictures, it correctly has them at 90 degrees

(I numbered your list to make it easier to reference)

1. Yes, I agree, pictures taken landscape with the photo preview in the lower right-hand corner seem to work everywhere just fine.
2. Exactly; the pictures taken portrait appear fine in galleries (and 3rd party galleries) but the moment you send them as MMS, or upload them to a forum, or share them to social media, or do basically anything with them besides view them on the phone, they flip sideways. This includes transferring them to the PC.
3. My family has had 3 people, each with an iPhone, for well over 4 years...not one single person of these 3 people are tech-savvy at all, so if their photos were flipping left and right, lord believe me I'd have heard about it and been asked to fix it. So I'm not sure what's going on with your wife's iPhone.
4. So 90 degrees is the correct degrees for a portrait photo? Because I thought it was supposed to be 0 degrees, like the photos that the Google Camera produces correctly in portrait.

 

[sswitzer]

3. My family has had 3 people, each with an iPhone, for well over 4 years...not one single person of these 3 people are tech-savvy at all, so if their photos were flipping left and right, lord believe me I'd have heard about it and been asked to fix it. So I'm not sure what's going on with your wife's iPhone.

Sharing between iPhones or looking at them on a Mac or looking at them through clever renderers like gmail, what you're seeing is the renderer properly interpreting the exif rotation data; however, if you transfer a photo from an iPhone by copying photos out -- not through itunes -- and then look in Windows, I'm seeing the portrait images as landscape.

Check out this page: Why Your iPhone Photos Are Upside Down & How To Fix That

My take on the information on that page is that iPhones don't rotate the photo through the camera, but instead rely on Exif for rotation.

I think, although I'm not 100% sure, that this is also the case with the LG G4 camera app. Instead of actually rotating the photo it's doing it through Exif, and apps like QuickPic pay attention to the Exif, and some other apps don't. I believe that 90 degrees is the correct Exif rotation for portrait.

As LG is unlikely to fix this as quickly as you'd like, I think the best bet is to try to either find a solution that works.

The exif editor I've mentioned before is actually not likely to fix the issue, the more I look it, as it will just set yet another Exif rotation that various apps will not be able to interpret.

The easiest solution I've found (just now!) is to edit a portrait photo in the QuickPic editor, and just save it... no need to make changes, just save it. QuickPic will actually rotate the photo to portrait rather than rely on Exif. Look at this screenshot from my Windows:



The first shot is the original portrait photo uploaded to Windows; the second shot is the QuickPic saved photo uploaded to Windows.

I'm aware that having to edit each photo in QuickPic is less than ideal, but it works and it pretty quick. Note that in QuickPic, both photos will look identical... it's only you when look at the Exif data or upload it to Windows that you realize the difference.

The next solution is to try one of the other high-quality manual camera apps out there, such as those mentioned in this thread: http://forums.androidcentral.com/lg...ther-camera-apps-provide-manual-controls.html

I can confirm that Camera FV-5 is working well and it rotates photos "properly" - it has a different approach to manual settings that in some ways is better than the lg camera; the only problem I've seen is that it cannot write to the sd card... not too big a deal as it's easy, using quickpic or ES File Explore, to move files to the sd card.

 

[Jonneh]

Sharing between iPhones or looking at them on a Mac or looking at them through clever renderers like gmail, what you're seeing is the renderer properly interpreting the exif rotation data; however, if you transfer a photo from an iPhone by copying photos out -- not through itunes -- and then look in Windows, I'm seeing the portrait images as landscape.

Check out this page: Why Your iPhone Photos Are Upside Down & How To Fix That

My take on the information on that page is that iPhones don't rotate the photo through the camera, but instead rely on Exif for rotation.

I think, although I'm not 100% sure, that this is also the case with the LG G4 camera app. Instead of actually rotating the photo it's doing it through Exif, and apps like QuickPic pay attention to the Exif, and some other apps don't. I believe that 90 degrees is the correct Exif rotation for portrait.

As LG is unlikely to fix this as quickly as you'd like, I think the best bet is to try to either find a solution that works.

The exif editor I've mentioned before is actually not likely to fix the issue, the more I look it, as it will just set yet another Exif rotation that various apps will not be able to interpret.

The easiest solution I've found (just now!) is to edit a portrait photo in the QuickPic editor, and just save it... no need to make changes, just save it. QuickPic will actually rotate the photo to portrait rather than rely on Exif. Look at this screenshot from my Windows:

View attachment 182768

The first shot is the original portrait photo uploaded to Windows; the second shot is the QuickPic saved photo uploaded to Windows.

I'm aware that having to edit each photo in QuickPic is less than ideal, but it works and it pretty quick. Note that in QuickPic, both photos will look identical... it's only you when look at the Exif data or upload it to Windows that you realize the difference.

The next solution is to try one of the other high-quality manual camera apps out there, such as those mentioned in this thread: http://forums.androidcentral.com/lg...ther-camera-apps-provide-manual-controls.html

I can confirm that Camera FV-5 is working well and it rotates photos "properly" - it has a different approach to manual settings that in some ways is better than the lg camera; the only problem I've seen is that it cannot write to the sd card... not too big a deal as it's easy, using quickpic or ES File Explore, to move files to the sd card.

In the end, after four pages (lol), I guess we've stumbled upon the two best solutions. Either use a camera app besides LG's, or quickly edit each pic before sending it off. Fortunately, I've used QuickPic Gallery for the past 800 years, so I already had that installed as my main gallery app anyway and perhaps won't mind doing that too much. Second, the manual cameras mentioned in that thread are most likely worlds better than the Google Camera from my Nexus 5, so I'll most likely uninstall that off my G4 and try one of them if I get tired of editing in Quickpic.

It's just a damn shame this is happening, and I still find it strange that so few people are in this thread; you'd think there'd be multiple threads on a basic issue such as this, which means a lot of people aren't experiencing it.

 

[dachiefmizzy]

I'm honestly surprised this thread hasn't gotten more attention! Maybe people aren't sharing pictures much--or are only taking landscape photos? lol.

This has been happening with my G4 since day one, very annoying. I believe when you share the picture it will reconfigure the photo depending on which way your holding the phone while sharing the photo. This has worked for me so far.